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Youview box update

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JAK92
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Youview box update

Don't suppose any Plusnet staff can find out if us Plusnet TV users are going to see our boxes (DTR- T2120) updated soon to fix the Now TV buffer and sound drop out issue?

They've already pushed it to BT boxes it seems but the Youview software rolling out status on their website isn't showing anything forthcoming for plusnet boxes which is slightly concerning
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JAK92
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Re: Youview box update

Cany Plusnet staff can advise on this? As be nice to get this updated software on our Plusnet Youview boxes soon as the Now TV app is so unwatchable in this current state. 

bobpullen
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Re: Youview box update

What software version are you referring to?

We're normally last in line to receive PVR updates, and it tends to get done in the later tranches.

Bob Pullen
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JAK92
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Re: Youview box update

The latest one BT have got which is 32.51.0 / 3.7.8 

https://support.youview.com/youview-box/software-updates/latest-software-versions/

It fixes the Now TV issue 

JAK92
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Re: Youview box update

I just hope it's sooner rather than later as Now TV app via Youview has been unwatchable for many many months now and they've only now it seems fixed the issue. They still need to sort Boost out on Youview too! 

MC22
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Re: Youview box update

Having had the update on my ex BT Box for a few days I’m afraid to say that while it seems to have resolved the sound dropouts issue it doesn’t seem to have totally fixed the buffering issues with Now TV live channels. I have still observed some buffering but, more seriously, my Youview+ has lost it’s Broadband connection on a couple occasions while watching Now TV live channels which was only resolved by powering off the Box and restarting it. I have tried using both Powerline Adapters and Ethernet Cable, with similar results.

 


But despite those problems I’d say that overall it does seem more stable than previously. I have managed to watch Now TV live channels uninterrupted for a good few hours as a time with no problems.

 

It’s worth mentioning that this update is only intended to address the problems with Now TV Live TV. They are still investigating the similar problems with Now TV On Demand content.

My Services - Plusnet Fibre Extra
bobpullen
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Re: Youview box update


@JAK92 wrote:

The latest one BT have got which is 32.51.0 / 3.7.8 

Full roll-out to all devices is not yet complete i.e. it's a waiting game.

Bob Pullen
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bobpullen
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Re: Youview box update

@JAK92 I *think* rollout for the Plusnet boxes starts today. You may be able to encourage it with a manual check for updates.

Bob Pullen
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JAK92
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Re: Youview box update

Yayy!! Will try it and see what happens! 

JAK92
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Re: Youview box update

However it's still not showing on Youview update section as 'rolling out' yet

JAK92
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Re: Youview box update

Still nothing as yet. And as far as I can tell they've still not updated it on youview website where they show the updates and roll out updates
bobpullen
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Re: Youview box update

Will see if I can get any info for you...

Bob Pullen
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JAK92
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Re: Youview box update

Legend Bob thank you. Just be nice to get the update asap as it's just convenient to watch Now TV through the Youview box rather than having to switch devices all the time due to the issues the current version has on Youview. 

JAK92
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Re: Youview box update

Hi Bob,

 

Did you manage to get any details regarding this?  

bobpullen
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Re: Youview box update

Not yet, I'm waiting on the detail.

Bob Pullen
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