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Youview+ box stopped working

FIXED
damoncross
Newbie
Posts: 3
Registered: ‎21-08-2020

Youview+ box stopped working

Hi,

Following a power cut today my Youview+ box has stopped working. When I try and power it on, it says 'Waking up' for a minute or so, then the signal to the TV is lost and the box starts making some unusual noises. It sounds like a similar problem to https://community.plus.net/t5/TV/YouView-Box-not-working/td-p/1814607, where @Gandalf kindly sent a replacement box. Given that I still have almost 12 months of my contract left, could I ask for the same please? 

Thank you. 

2 REPLIES 2
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 1,083
Thanks: 244
Fixes: 55
Registered: ‎01-12-2020

Re: Youview+ box stopped working

Fix

Thanks a lot for reaching out @damoncross

 

I'm sorry to hear that you're YouView+ box has stopped working. You're rights, as you're still in contract with ourselves, I've ordered a new one to be sent out  to you. You'll receive a tracking reference number within the next 24=48 hours. Smiley

 

Feel free to let us know if you have any further issues at all.

 Adam
 Plusnet Help Team - Leeds
damoncross
Newbie
Posts: 3
Registered: ‎21-08-2020

Re: Youview+ box stopped working

@adam That's great. Many thanks for the quick reply.