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Youview Set Top Box locked in Wake Up mode

IainN
Newbie
Posts: 1
Registered: ‎19-03-2020

Youview Set Top Box locked in Wake Up mode

Hi,

We've had our set top box since Jun 19, and it has recently locked out in Wake Up mode when trying to turn it on - meaning we have lost access to Freeview, On Demand & BT Sport services.  I've reset the box once, only for it to lock out again.  Is there any way of resetting it, or do I need to get a replacement from PlusNet ?  Thanks for any help !

Iain

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,203
Thanks: 466
Fixes: 128
Registered: ‎27-04-2007

Re: Youview Set Top Box locked in Wake Up mode

Hi there, I've just checked your account and can see we've since replaced the box for you. I hope that reaches you soon! 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team