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YouView internet HD channels distorted/pixelated/not working

FIXED
macmonkey
Dabbler
Posts: 12
Fixes: 1
Registered: 31-05-2016

YouView internet HD channels distorted/pixelated/not working

So this morning 18/02/17 I'm having problems with all internet HD channels. I'm getting distorted/pixelated pictures and intermittent sound on some internet HD channels which give an error code of IPC6023, and on some internet HD channels I have no picture or sound and have the error code IPC6012.

All internet SD internet channels are fine. Router rebooted, cables checked, broadband running perfectly, no other issues.

 

Any ideas @MatthewWheeler @HarryB?

 

Thanks in advance

2 REPLIES
macmonkey
Dabbler
Posts: 12
Fixes: 1
Registered: 31-05-2016

Re: YouView internet HD channels distorted/pixelated/not working

Fix

Just a quick follow up on this 20/02/17, this morning everything appears back to normal with the HDchannels. Weird.

Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: YouView internet HD channels distorted/pixelated/not working

Sorry I wasn't able to respond on Saturday. Glad to hear it seems to have fixed itself, thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team