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YouView box loses sport channels all the time

paul_m
Newbie
Posts: 1
Registered: 19-05-2017

YouView box loses sport channels all the time

I thought I'd see if there's any sport on I might want to watch. Turned the box on, software reset needed, yet again. Waited for that to finish, went to guide and there is no sport category anymore. Now wasted 20 minutes checking the router, turning the YouView box on and off again, etc and still no sport channels on the guide or if I enter 408, 409 etc.

 

This happens very often, anyone know the cause? I will be asking for a cancellation of this service if it persists, it's not worth £5 a month for this level of frustration.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,520
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: YouView box loses sport channels all the time

Our tests aren't showing any issues so I'd recommend contacting us on 0800 013 2634 and choose option 2 to speak to our TV faults team.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team