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YouView app removal / Remote Record

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Newbie
Posts: 7
Registered: ‎19-04-2012

Re: YouView app removal / Remote Record

Hi Balloonist. On my iPad when I select a programme all I get is a brief information page, but on my phone it works as you describe.

Keith

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Hooked
Posts: 7
Thanks: 2
Registered: ‎20-02-2020

Re: YouView app removal / Remote Record

So it does...........   Works OK on iPhone but not on iPad.

That's a challenge for someone.........

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Dabbler
Posts: 13
Registered: ‎17-01-2016

Re: YouView app removal / Remote Record

Remote Record doesn’t work on either my iPad or iPhone 

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Grafter
Posts: 34
Thanks: 5
Registered: ‎06-02-2020

Re: YouView app removal / Remote Record

So is the plan on future update to get epg from the box itself on the app rather than what BT's guide is? Remote recording works fine. I'm not sure why plusnet can't create their own app but there we go 🤷‍♂️
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Community Gaffer
Community Gaffer
Posts: 14,338
Thanks: 1,923
Fixes: 142
Registered: ‎04-04-2007

Re: YouView app removal / Remote Record


@KeithReeman wrote:

Hi Balloonist. On my iPad when I select a programme all I get is a brief information page, but on my phone it works as you describe.


What model iPad and what version of iOS and I'll try and replicate?

@ian4993 wrote:

Remote Record doesn’t work on either my iPad or iPhone 

Can you elaborate? What exactly isn't working?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Dabbler
Posts: 13
Registered: ‎17-01-2016

Re: YouView app removal / Remote Record

Interestingly it started working 2 days ago, then yesterday stopped again???

Still not working on the phone.

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Community Gaffer
Community Gaffer
Posts: 14,338
Thanks: 1,923
Fixes: 142
Registered: ‎04-04-2007

Re: YouView app removal / Remote Record

@ian4993 what is not working? Can you give me a little more to go on?

BTW, for anyone who's struggling with the pairing/navigation etc. I've chucked together a quick overview in the thread over here.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Hooked
Posts: 8
Thanks: 1
Registered: ‎02-03-2020

Re: YouView app removal / Remote Record

My BT TV app for Android has just updated to Ver 3.3.9. (4 April 2020)

I'm unclear what the changes/improvements are.

Update:

"Thanks for using the BT TV app.

This update fixes an issue with YouView pairing for the first time. Thanks to everyone who reported this, and helped us find the cause."

Cheers
John
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Dabbler
Posts: 13
Registered: ‎17-01-2016

Re: YouView app removal / Remote Record

Seems to be working on the iPad now. Slightly bemused.

its an iPad 6 app version 3.3.9

ios version 13.3.1 

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Newbie
Posts: 4
Thanks: 2
Registered: ‎28-02-2020

Re: YouView app removal / Remote Record

Great work PN and BT, great to see the BT app is working now! It's a shame about all the clutter though, hopefully PN will make their own app at some point without all the 'trending' and 'recommended' stuff. Ideally, go straight to the TV listing without having to go through the menus.
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Dabbler
Posts: 23
Thanks: 1
Registered: ‎30-12-2016

Re: YouView app removal / Remote Record

So BTTV app has updated on my iPhone but still no sign of Eurosport channels 412, 413.  When might this be resolved?

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Community Gaffer
Community Gaffer
Posts: 14,338
Thanks: 1,923
Fixes: 142
Registered: ‎04-04-2007

Re: YouView app removal / Remote Record

I don't have a date I can share. There's a working concept as to how we might resolve it, however it needs to progress through the appropriate channels. I've given things a kick so hopefully not long before we've a better view.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Community Gaffer
Community Gaffer
Posts: 14,338
Thanks: 1,923
Fixes: 142
Registered: ‎04-04-2007

Re: YouView app removal / Remote Record

@geoffers @fishyweb & @BionicJohn I'm looking for somebody using the Android app to provide a bit of debugging to help us explore options for the missing channels.

Would one of you care to help?

If so, please drop me a private message containing your Google account email address and I'll pick up the discussion there.

Thanks Smiley

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Dabbler
Posts: 14
Thanks: 7
Registered: ‎04-02-2020

Re: YouView app removal / Remote Record

Hi, if no joy id be willing to help! Cheers Smiley