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YouView+ Box not working

FIXED
minkey
Grafter
Posts: 393
Thanks: 3
Registered: ‎22-07-2007

YouView+ Box not working

My Youview+ box appears to have stopped working. It is in a reboot loop and won't start. It's exactly the same as this problem (https://community.plus.net/t5/TV/YouView-box-stopped-working/m-p/1799550) which was solved by @Gandalf  who sent a new box. I am still in contract until the end of the year. Is it possible to get a replacement box?

 

Thanks in advance

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,390
Thanks: 6,909
Fixes: 1,148
Registered: ‎21-04-2017

Re: YouView+ Box not working

Hi @minkey I'm sorry to see your YouView box has stopped working. As you're still in contract with us, can you drop me a PM with your account username and I'll be happy to send you a new one.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
minkey
Grafter
Posts: 393
Thanks: 3
Registered: ‎22-07-2007

Re: YouView+ Box not working

Thanks - PM sent

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,390
Thanks: 6,909
Fixes: 1,148
Registered: ‎21-04-2017

Re: YouView+ Box not working

Fix

Thanks @minkey 

Just ordered it now. We'll email you a tracking reference within the next 24-48 hours.

Let me know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team