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When could one expect delivery of the YouView + box?

sbrandom
Newbie
Posts: 4
Registered: 30-08-2013

When could one expect delivery of the YouView + box?

Please can you advise as to when I should expect the YouView box to be sent out?

I had an e-mail last week saying the box would be sent out on the 8th August, but that day has been and gone and I've no communication on an expected delivery date.

I did field a support ticket but as of yet I haven't heard anything back, hence the escalation onto this here community forum.

 

 

Are my expectations too high?

Should I be waiting longer?

Thank you  

Tags (1)
2 REPLIES
stereohaven
Rising Star
Posts: 63
Thanks: 13
Fixes: 1
Registered: 11-05-2016

Re: When could one expect delivery of the YouView + box?

Hopefully you have received it by now, if not then I would complain. For reference, mine took 5 working days to be delivered from order.

Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: When could one expect delivery of the YouView + box?

Hi @sbrandom,

Thank you for contacting us with your query and sorry for the late reply.

The delivery takes between 3-5 working days and the box is delivered via Parcelforce and would require a signature. I would hope that by now you would have received the set top box and you are enjoying your services.

If you need any further assistance or have any further queries then just get in touch and we will be more than happy to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team