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Under investigation from sky

Jondoc25
Newbie
Posts: 2
Registered: ‎10-07-2017

Under investigation from sky

Got a letter a couple of weeks ago about an authorised payment on my account?
Rang them to ask what's going on
Was told account is restricted and under investigation? Getting no answers after several lengthy calls.
They've basically dumped me now and switched off my broadband?
Any ideas anyone?? Cheers
6 REPLIES
Gel
Seasoned Pro
Posts: 1,665
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: Under investigation from sky

Moderator
Moderator
Posts: 19,288
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Registered: ‎11-01-2008

Re: Under investigation from sky

Probably, unless it's related to the BT sport channels.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
Posts: 18,589
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Registered: ‎06-04-2007

Re: Under investigation from sky

From the OP it seems that Sky turned off their broadband so does seem that it should be the Sky forum they should post in.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gel
Seasoned Pro
Posts: 1,665
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: Under investigation from sky

Jondoc25
Newbie
Posts: 2
Registered: ‎10-07-2017

Re: Under investigation from sky

Sorry, is this only a forum for plus net issues? New to this. Thanks
Moderator
Moderator
Posts: 19,288
Thanks: 2,166
Fixes: 349
Registered: ‎11-01-2008

Re: Under investigation from sky

Yes, this is for the ISP PlusNet - sky can be found here http://helpforum.sky.com/

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'