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Unacceptable service

JustJoe
Dabbler
Posts: 11
Registered: 14-05-2013

Unacceptable service

I’m at the end of my tether with BT Sport, it works fine for a while then the card needs re-pairing to the box and it takes a week to resolve. The thing is I don’t use it often so for all I know I’m paying for something that doesn’t work half the time, I spoke to support on Monday to rasiee htis and contacted live chat (Ryan) for an update today and he told me the previous agent raised the ticket incorrectly.
What can I do from here? can I raise this any high because I’m not satisfied with this aspect of my packge however eb=verything else is great.
At this point my best option is moving to Virgin.