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Who are 'BOT'? My question has been referred back to 'BOT'!!!
I am having problems with added channels - error BT-457; no body seems to know what to do, or how to fix anything. No date(s) given as to when a fix is expected.
It's the Broadband Operations Team who I believe get involved with trickier problems involving liaison with suppliers.
Hope this results in speedy resolution of your fault