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TV package

tolmie35
Grafter
Posts: 182
Thanks: 4
Registered: ‎04-02-2014

TV package

I tried phoning to renew my tv package and past around from one person to another, passed to a tv engineer and then he said you need tv sales, there is no queue, put back into a queue and no answer, shocking service, 26 mins on a call and gave up

 

Can someone phone me on my mobile after 11 as i cant hang about all day.

 

Screenshot attached on length of call.

 

 

2 REPLIES 2
tolmie35
Grafter
Posts: 182
Thanks: 4
Registered: ‎04-02-2014

Re: TV package

Phoned TV sales and spoke to a lovely lady, thanks to her, sorry forgot to ask her name.

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: TV package

Hi @tolmie35

 

I'm sorry that you had issues getting through to us regarding your TV package and for the long wait on the phone.

It's good to hear that you have since been able to speak to someone in sales about this.

 

Should you have any further issues please do not hesitate to get in touch.

 

Thanks,