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TV Problems / Picture freezes at times / all programs

sashajezebel
Newbie
Posts: 3
Registered: ‎21-08-2017

TV Problems / Picture freezes at times / all programs

For the last few month, my tv-pictures on all channels freezes at times-I don't know why-wonder if it has happened to anyone else

13 REPLIES
Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: TV Problems / Picture freezes at times / all programs

I get pixalation and break up on some of PNs internet channels. Still trying to find out why.

Daniel28012
Grafter
Posts: 64
Thanks: 5
Registered: ‎03-11-2018

Re: TV Problems / Picture freezes at times / all programs

@sashajezebel have you tried a maintenance mode reset?
sashajezebel
Newbie
Posts: 3
Registered: ‎21-08-2017

Re: TV Problems / Picture freezes at times / all programs

Hi, Daniel-thank you for your tip! How do I do that-sorry for my stupid question

Baldrick1
Aspiring Hero
Posts: 2,005
Thanks: 848
Fixes: 67
Registered: ‎30-06-2016

Re: TV Problems / Picture freezes at times / all programs

Is it freezing on live TV or stuff being pulled off the internet? It could be that your data rate is too low. How are you connecting to your router and how fast is your connection?

Plusnet Help Team
Plusnet Help Team
Posts: 410
Thanks: 62
Fixes: 23
Registered: ‎26-03-2018

Re: TV Problems / Picture freezes at times / all programs

Hi @sashajezebel,

If you'd like to carry out a maintenance mode reset on your YouView box, please refer to the relevant guide on the official YouView support site which can be found here.

 

Hi @Mayfly,

Do you experience the same issue when streaming to other devices or is it only when streaming to your YouView box?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
sashajezebel
Newbie
Posts: 3
Registered: ‎21-08-2017

Re: TV Problems / Picture freezes at times / all programs

Thank you!!

Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: TV Problems / Picture freezes at times / all programs

@TheMightyAJ I've only noticed it when using the TV. However I'm having the master socket moved so will see how it goes once that's done.

Plusnet Help Team
Plusnet Help Team
Posts: 256
Thanks: 29
Fixes: 10
Registered: ‎09-10-2018

Re: TV Problems / Picture freezes at times / all programs

Hi @Mayfly, thanks for your response.

 

Are the issues experienced when using Freeview channels, or internet based subscriptions such as Netflix, Amazon Prime Video and the like?

 

I'm asking as if it's also affecting those internet subscriptions we can discount the aerial being at fault here.

 

Do other TV's in your property have the same issue?

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: TV Problems / Picture freezes at times / all programs

@OskarPapa sorry only just seen your response. So far I've only seen it on Nat Geo, Nat Geo Wild and Universal so only the one TV, (we had our aerial updated a few years ago) but in fairness I haven't watched many other PN channels as yet.

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: TV Problems / Picture freezes at times / all programs

Thanks for the information.

Can you confirm if the YouView box is connected directly to the router or through PowerLine extenders?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: TV Problems / Picture freezes at times / all programs

@MatthewWheeler if you are asking me it's through PLA hence the reason I'm having the master socket moved.

Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: TV Problems / Picture freezes at times / all programs

@Mayfly Sorry the response was indeed meant for yourself

Will you connect the YouView box directly to the router once the master socket is moved?

It'll be interesting to see if the issue persists

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: TV Problems / Picture freezes at times / all programs

Yep,  that's the idea.

Will let you know if there is a difference.