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TV Error code not listed.

ashleysprigg
Dabbler
Posts: 16
Thanks: 9
Registered: 31-01-2014

TV Error code not listed.

Hi guys.

I got my youview box 2 days ago and set it up to both antenna and router.

Getting error BTW-20000 call plusnet.

I can't find it in the error code list and no luck searching the TV forums.

Any ideas what this error code is?

I'm just guessing my service is not setup yet.

2 REPLIES
mikelahey
Aspiring Pro
Posts: 156
Thanks: 58
Fixes: 10
Registered: 24-11-2015

Re: TV Error code not listed.

What router are you using, are you using a Plusnet router or one of your own?

If its one of your own, there is extra config required to get it to work. You need to enable IGMP snooping & IGMP Proxy.

There is also extra config required if its one of the old Thomson Technicolor Plusnet routers.

See: https://community.plus.net/t5/TV/Router-Configuration-for-Internet-Multicast-Channels/td-p/1077600

If its a Plusnet Hub Zero or Plusnet Hub one they come preconfigured this way, so it maybe a different issue.

Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: TV Error code not listed.

Hi there. Apologies for the delayed response on here.

It looks like you've called our support team and spoken to one of my colleagues.

Is your YouView box working now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team