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Subscription Channels Pixelation

dgilbert2
Rising Star
Posts: 101
Thanks: 11
Fixes: 2
Registered: ‎17-11-2017

Subscription Channels Pixelation

I have started to get pixelation on all my Subscription channels which at times is almost unwatchable. Seems to be mainly early evening. 

 

I have reset the Youview box and router but this did not help.

 

I am not seeing high errors on my line from this end.

 

Any thoughts please on how to fix this?

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,203
Thanks: 466
Fixes: 128
Registered: ‎27-04-2007

Re: Subscription Channels Pixelation

Hi there, 

 

Everything looks fine according to line diagnostics. 

 

Able to try another ethernet cable?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dgilbert2
Rising Star
Posts: 101
Thanks: 11
Fixes: 2
Registered: ‎17-11-2017

Re: Subscription Channels Pixelation

Thank you for checking my line. I cleaned and reconnected the Ethernet cable plugs and things were good tonight. Will see how it goes over the weekend, fingers crossed Smiley

kevdwyer
Grafter
Posts: 28
Thanks: 8
Registered: ‎04-09-2015

Re: Subscription Channels Pixelation

Might be worth double checking that the HDMI cable is firmly seated. I had this with my YouView box, I reset the router / pulled out and reconnected the RJ45 leads etc. Then I noticed that the HDMI cable was slightly adrift, probably happened when I pulled the box forward to straighten it up.