I notice that the Sony channel which is one of the channels I have subscribed to via the entertainment pack has now disappeared from the listing and been replaced by Sony Crime which is available f.o.c. via freeview.
As I am now receiving fewer channels for my subscription are there any plans for Plusnet to offer a substitute channel or reduce the cost of the entertainment package?
Re: Sony Channel
14-02-2018 8:27 PM - edited 14-02-2018 8:28 PM
Your query prompted me to check the Terms & Conditions for the TV stuff and low and behold they say this:
10.2. Where a change under paragraph 10.1 is due to content or channel packs being withdrawn by the broadcaster or becomes unavailable as part of the service, we may:
10.2.1. offer equivalent, similar or alternative content instead, or
10.2.2. we'll remove or reduce any charge previously payable for that content.
I guess the key word here is "may", so I wouldn't hold out much hope.
If you are so inclined, you will find the relevant terms located here: Content Availability