Recordings cutting short.
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- Recordings cutting short.
Recordings cutting short.
03-08-2019 7:12 PM
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I remember on my old free sat box that I could set it up to record early by up to 5 minutes and extra time at the end by up to 10 minutes (or something like that). I've looked on this box in all the settings, is there any setting like this that I have missed please? .
Re: Recordings cutting short.
04-08-2019 8:55 PM
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Hi @rogadodge, I'm sorry for the issues you have been experiencing with the youview.
The issue may be caused by the broadcaster not giving out the right EPG data, does this occur on a specific channel or have you noticed this on every channel?
Re: Recordings cutting short.
04-08-2019 9:51 PM
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Re: Recordings cutting short.
05-08-2019 12:24 PM
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Are these random recordings that are missing sections, or lets say recording one thing directly after another that's cutting off sections?
Re: Recordings cutting short.
05-08-2019 12:42 PM
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We also have an issue of it recording something that neither of us has set a timer for, though they could be historic 'record series' timers, so we have just gone through and deleted all those.
Re: Recordings cutting short.
05-08-2019 3:30 PM
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Thanks for getting back to us, did the issues with recording missing segments start as soon as you carried out the factory reset?
I just wanted to confirm that with you before we look at what we could do next.
Re: Recordings cutting short.
05-08-2019 4:11 PM
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Re: Recordings cutting short.
05-08-2019 5:39 PM
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Hi @rogadodge,
I'm sorry to hear that you're experiencing this issue. I can see that you've said this started occurring after a factory reset of the device, but I was wondering if you've tried completely unplugging the YouView box, including the cables from the electrical sockets and then plugging it back in after about 30 seconds to see if this makes a difference?
Re: Recordings cutting short.
06-08-2019 5:32 PM
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Re: Recordings cutting short.
06-08-2019 6:15 PM
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