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Question #141412582

SteveA
Community Veteran
Posts: 1,802
Thanks: 101
Fixes: 3
Registered: ‎17-06-2007

Question #141412582

This has been going on since 07/01/2017.

It is obvious that this problem cannot be resolved by PN - that there is something wrong either with the cable between my house and the cabinet or in the cabinet itself but BTOR will not admit it.

I've been paying for a TV service for 5 months that is often totally unusable.

This has now gone beyond a joke.

 

 

3 REPLIES 3
Chris
Legend
Posts: 17,724
Thanks: 589
Fixes: 169
Registered: ‎05-04-2007

Re: Question #141412582

Sorry that this issue is still ongoing, I can see it's with the faults team and they'll pick this back up asap.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
SteveA
Community Veteran
Posts: 1,802
Thanks: 101
Fixes: 3
Registered: ‎17-06-2007

Re: Question #141412582

Its just sort of depressing - 5 months on and we're just going round and round in circles.....

 

Its not Plusnet at fault - its something in the BT infrastructure that seems to be the obvious culprit but.......

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 20,711
Thanks: 7,025
Fixes: 1,174
Registered: ‎21-04-2017

Re: Question #141412582

Sorry to hear the fault's still ongoing Sad

I've reported a fault through to our suppliers just to get a step ahead for when our faults team pick up your ticket.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team