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Problem viewing paid channels recording!!

rkaur
Grafter
Posts: 39
Registered: ‎09-05-2017

Problem viewing paid channels recording!!

i either get a lag before recorded programs from paid channels are played or get error 6024. is there a fix for this?

8 REPLIES 8
Chris
Legend
Posts: 17,724
Thanks: 589
Fixes: 169
Registered: ‎05-04-2007

Re: Problem viewing paid channels recording!!

Hi there,

 

Do you have issues with recordings from non-paid channels or any of the apps (iPlayer etc)?

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rkaur
Grafter
Posts: 39
Registered: ‎09-05-2017

Re: Problem viewing paid channels recording!!

no chris, just checked apps working fine and ive never had a issue with paid channels all fine. its just the recorded pay tv content which i struggle to access. sometimes it works but majority of the time a error message comes up IPC6024

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,203
Thanks: 466
Fixes: 128
Registered: ‎27-04-2007

Re: Problem viewing paid channels recording!!

Hi there, issues with paid channels can be caused by connection problems.

 

Is the box connected to the router directly or through something like powerline adapters?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rkaur
Grafter
Posts: 39
Registered: ‎09-05-2017

Re: Problem viewing paid channels recording!!

my box is connected directly though ethernet cable. all other internet features work on the box with no issue. just the paid recording ones which sometimes work but majority of the time its an error message i get

HarryB
Community Gaffer
Community Gaffer
Posts: 5,179
Thanks: 1,458
Fixes: 255
Registered: ‎25-03-2015

Re: Problem viewing paid channels recording!!

Hi @rkaur, are you recordings failing before the programme starts or after the program has finished?

 

Do you also have problems when trying manual recordings as opposed to pre-scheduled recordings?

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
rkaur
Grafter
Posts: 39
Registered: ‎09-05-2017

Re: Problem viewing paid channels recording!!

hello my recordings just dont play, the playback on paid channels isnt working. i have the issue on scheduled and manual

Chris
Legend
Posts: 17,724
Thanks: 589
Fixes: 169
Registered: ‎05-04-2007

Re: Problem viewing paid channels recording!!

The next step would be to get in touch with our TV support team either by phone or live chat, details of how to contact are available at www.plus.net/contactus

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rkaur
Grafter
Posts: 39
Registered: ‎09-05-2017

Re: Problem viewing paid channels recording!!

okay i will do that. thanks