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Plusnet's TV Excuse

lsf3668
Newbie
Posts: 3
Registered: ‎20-03-2020

Plusnet's TV Excuse

Since last Saturday evening I have had no YouView as someone (according to Plusnet) wiped my subscription.  Signed up for a new one, but still have not received my box nor any updates in over 24 hours asking for an update.

Has anyone else been having this issue and given the excuse they are having trouble assigning tv packages to your account?

Shocking service.

 

3 REPLIES 3
Thrall
Seasoned Pro
Posts: 567
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Plusnet's TV Excuse

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: Plusnet's TV Excuse

Morning @lsf3668

Thanks for getting in touch. 

I'm sorry to read we're having some trouble with adding on an agreed TV subscription and for the lack of updates. I can see you got back in touch with us yesterday around 5pm and discussed this further, can you let us know if you still need assistance? 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


lsf3668
Newbie
Posts: 3
Registered: ‎20-03-2020

Re: Plusnet's TV Excuse

i've actually cancelled my TV package.