cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet TV

FIXED
jock73
Hooked
Posts: 6
Fixes: 1
Registered: ‎25-10-2019

Plusnet TV

I recently ended my subscription to BT because I was paying more than double the price of new customers so much for loyalty. and took broadband and phone from Plusnet, I have been considering Plusnet TV but am not willing to pay for a youview box which is exactly the same as the one I have from BT. (bearing in mind Plusnet belongs to BT)

13 REPLIES 13
Plusnet Help Team
Plusnet Help Team
Posts: 16,322
Thanks: 5,016
Fixes: 847
Registered: ‎21-04-2017

Re: Plusnet TV

Thanks for getting in touch @jock73 

While your BT YouView box should work with our YouView service, I’m afraid that we’d need to send you a Plusnet version of the set top box in order to provision YouView on your account. 

If you haven’t already I’d recommend calling our customer options team on 0800 013 2632 as we may be able to send you a free set top box.

I can’t guarantee we can though or that your BT box will work, although I know people who have successfully got their BT box working with our YouView service. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
BERTJ
Rising Star
Posts: 68
Thanks: 34
Registered: ‎17-11-2018

Re: Plusnet TV

Just think how much per year you are saving switching from bt to plusnet and compare this with the one off charge of £57 for a brand new youview plus box which is yours when your contract expires.

l have broadband fibre, phone and youview tv also bt sports (please bearin mind you get bt sports lite which is bt sports 1 and included you get extra tv channels all in tv price bt charge you extra for these).

Good luck.

jock73
Hooked
Posts: 6
Fixes: 1
Registered: ‎25-10-2019

Re: Plusnet TV

Why woud I want to pay for a new youview box when I have one already which works perfectly well and can still record freeview tv?

BERTJ
Rising Star
Posts: 68
Thanks: 34
Registered: ‎17-11-2018

Re: Plusnet TV

by your response l can only assume you do not want the extra channels plusnet provides which includes premier league football live with no extra charge.

lf you did speak to the options team l am sure they will try to assist on costs if possible.

good luck.

Plusnet Help Team
Plusnet Help Team
Posts: 608
Thanks: 89
Fixes: 36
Registered: ‎25-02-2019

Re: Plusnet TV

Hi @jock73,

 

I am afraid BT Youview boxes will not work with our service. We would need to send you a Youview box for you to be able to use the service.

 

I would advise you to speak to the Customer Options team on 0800 013 2632 to see what options they have for you in terms of the costs.You can contact them as per the following contact information below:

 

Telephone number:
0800 013 2632

 

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
jock73
Hooked
Posts: 6
Fixes: 1
Registered: ‎25-10-2019

Re: Plusnet TV

Fix

sorry for not replying sooner been away a few days. you are correct regarding football not really interested any more to commercialised. the channels we miss are Alibi, Universal etc. I have tried to contact the options team but there is no direct number, the number given gives the automated options menu but not one for the options team. I have tried through other options in the automated menu but when I get through I always get automated message "experiencing high volume of calls waiting time !% minutes" wont wait on the phone that long so looks like will just stick with freeview. thanks for your suggestion.

Plusnet Alumni (retired) OskarPapa
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Plusnet TV

Thanks for your post @jock73.

 

They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

 

Alternatively, we can arrange for an advisor to call you - we'd just need the ideal time for a call.

jock73
Hooked
Posts: 6
Fixes: 1
Registered: ‎25-10-2019

Re: Plusnet TV

0800-132632 is not a direct line it is an automated options menu without a options team contact.

Shep41
Pro
Posts: 327
Thanks: 115
Fixes: 3
Registered: ‎31-05-2017

Re: Plusnet TV

The BT you view box will work with plusnet TV. I know as I use it
Plusnet Alumni (retired) OllieC
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Plusnet TV

Hi @jock73

 

You would need to select the Option for customer options which is on the automated messaged. 

 

The numbers we can provide are: 

 

0800 013 2632    Customer Options
0800 328 4625    Customer Options Home Moves

 

Kind Regards

 

jock73
Hooked
Posts: 6
Fixes: 1
Registered: ‎25-10-2019

Re: Plusnet TV

decided to get amazon prime better selection.

jock73
Hooked
Posts: 6
Fixes: 1
Registered: ‎25-10-2019

Re: Plusnet TV

gone with amazon prime, problem solved.

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,673
Thanks: 304
Fixes: 95
Registered: ‎26-03-2018

Re: Plusnet TV

Hi @jock73,

 

Thank you for letting us know that you've decided to use a different provider for your TV services. I'm sorry to hear that the selection that we offer isn't suitable for you and I'll pass on your feedback. Please let us know if there's anything else that you'd like to discuss.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team