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PlusNet TV customer support - PETE!!

Loopy
Newbie
Posts: 4
Registered: 04-01-2014

PlusNet TV customer support - PETE!!

Really hoping someone can get a message to this guy!  Our internet channels have been down and he's phoning me in 24 hours after working on it but now they're back after another reset of the PlusNet router!
Without giving too much away I'm in mid Wales and was speaking with him about this problem in the last half hour today. I don't have time to contact support as its a half hour queue and couldn't find a support email address either.
Thanks for anyone who is able to pass this along! I'd like to save him some unnecessary work tomorrow!
His name is Pete and he's working in the TV support department.
Smiley
3 REPLIES
PeteBirt
Newbie
Posts: 1
Registered: 29-07-2013

Re: PlusNet TV customer support - PETE!!

Hi Loopy.
Glad to hear the channels are now working.
I'll close your ticket when I get in work. If you have any more problems just let us know.
TWA
Newbie
Posts: 4
Registered: 27-04-2012

Re: PlusNet TV customer support - PETE!!

Well done Pete for coming back to a customer even though you weren't at work.
That says a lot about how happy people are to work for PlusNet and what good customer service they provide.
Cheers
Terry
Plusnet Staff
Plusnet Staff
Posts: 36
Thanks: 16
Registered: 20-12-2013

Re: PlusNet TV customer support - PETE!!

Thank you Terry.
I always try my best to get back to customers when I can.
 Peter Birt
 Plusnet Support Team