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Please Cancel my Bt Sport Subscription

tcj1971
Grafter
Posts: 86
Thanks: 6
Registered: ‎14-02-2017

Please Cancel my Bt Sport Subscription

Can someone on here please cancel my BT Sport App Subscription?

Do not fancy being put on hold for ages by calling the cancellation department and then pestered into keeping BT Sport

£10 per month is just too much

Thanks
17 REPLIES 17
Plusnet Help Team
Plusnet Help Team
Posts: 1,045
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Please Cancel my Bt Sport Subscription

Hi @tcj1971, if you could please comment on the ticket here advising you'd like this removed, let us know once you've replied and we'll get it picked up and actioned for you.

 

Just to note, once we remove it this will take immediate effect.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
tcj1971
Grafter
Posts: 86
Thanks: 6
Registered: ‎14-02-2017

Re: Please Cancel my Bt Sport Subscription

Thanks for that.
For some reason I cannot log into my account or view the Ticket on my mobile so will need to wait until I am back home on Friday and log in via the desktop pc
thunderstorm654
Hooked
Posts: 7
Thanks: 1
Registered: ‎13-08-2019

Re: Please Cancel my Bt Sport Subscription

"Just to note, once we remove it this will take immediate effect." - is this really fair given how it's charged in advance?

krusty
Rising Star
Posts: 86
Thanks: 13
Registered: ‎09-08-2017

Re: Please Cancel my Bt Sport Subscription

Its paid in advance, so it is til the end of billing period ..

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,045
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Please Cancel my Bt Sport Subscription

Thanks for getting back to me @tcj1971, not to worry, just message us on here once done and we'll pick it up. Have you tried another browser to see if that works?

 

@krusty once cancelled, it's removed right away. @thunderstorm654, a pro rata refund is issued to cover the days paid for but not used.

 

Hope this helps.

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
tcj1971
Grafter
Posts: 86
Thanks: 6
Registered: ‎14-02-2017

Re: Please Cancel my Bt Sport Subscription

I have tried Chrome and Samsung Browsers but still won't let me login

Not sure what my monthly start date as I cannot login but am safe to do it this Friday 16th without it running into the new Subscription changes?
Plusnet Help Team
Plusnet Help Team
Posts: 1,045
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Please Cancel my Bt Sport Subscription

@tcj1971 I have sent you an email confirming when your next bill is generated.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
tcj1971
Grafter
Posts: 86
Thanks: 6
Registered: ‎14-02-2017

Re: Please Cancel my Bt Sport Subscription

Lauren

Does that mean I can leave it until September 2nd to cancel without no charges?

Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 1,045
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Please Cancel my Bt Sport Subscription

Yes that's correct Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
tcj1971
Grafter
Posts: 86
Thanks: 6
Registered: ‎14-02-2017

Re: Please Cancel my Bt Sport Subscription

@LaurenB

The ticket is now closed due to me not replying within 14 days

Can you send me another one so I can cancel the BT Sport App please

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 1,583
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Please Cancel my Bt Sport Subscription

 

Hi @tcj1971 - New ticket created here.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
tcj1971
Grafter
Posts: 86
Thanks: 6
Registered: ‎14-02-2017

Re: Please Cancel my Bt Sport Subscription

@RandallFlagg

 

I have responded to the ticket to confirm that I wish to have the BT Sport App removed from my account

 

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 1,583
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: Please Cancel my Bt Sport Subscription

 

Hi @tcj1971 - that's been done for you.

 

Confirmation here.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Gillysfillys
Hooked
Posts: 5
Registered: ‎29-07-2019

Re: Please Cancel my Bt Sport Subscription

Hi can I have a ticket to cancel also thanks