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Pixelating Bt Sport recordings

donmaico6
Grafter
Posts: 35
Thanks: 7
Fixes: 1
Registered: ‎19-09-2018

Pixelating Bt Sport recordings

Ithe issue has got worse as every internet recording I make pixelates badly and i have n idea what to do. The issue does not arise on live TV,only recordings.Aerial tv channels are fine as well

7 REPLIES 7
Plusnet Help Team
Plusnet Help Team
Posts: 2,014
Thanks: 29
Fixes: 8
Registered: ‎24-07-2014

Re: Pixelating Bt Sport recordings

I'm not aware of any particular problems. Can you confirm what/if anything you'd done so far which may help?

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
donmaico6
Grafter
Posts: 35
Thanks: 7
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

i am not sure what i can do tbh. I switched off at the mains and rebooted but that is all. It only seems to pixelate with recorded internet material. 

donmaico6
Grafter
Posts: 35
Thanks: 7
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

i also disconnected and reconnected all the leads to no avail

Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: Pixelating Bt Sport recordings

Thanks @donmaico6

 

Could you try resetting the YouView box (as the instructions here) and let us know if that helps?

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
donmaico6
Grafter
Posts: 35
Thanks: 7
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

I'll endevour to do that when i have a moment,thanks

donmaico6
Grafter
Posts: 35
Thanks: 7
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

i have succesfully done a factory resety whilst keeping my recordings.Will let you know if there is an improvemnet this coming weekedn when i shall make the next recordings

Plusnet Help Team
Plusnet Help Team
Posts: 602
Thanks: 70
Fixes: 22
Registered: ‎06-08-2018

Re: Pixelating Bt Sport recordings

No worries, @ donmaico6. We'll look forward to it.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team