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Pixelating Bt Sport recordings

donmaico6
Grafter
Posts: 39
Thanks: 8
Fixes: 1
Registered: ‎19-09-2018

Pixelating Bt Sport recordings

Ithe issue has got worse as every internet recording I make pixelates badly and i have n idea what to do. The issue does not arise on live TV,only recordings.Aerial tv channels are fine as well

7 REPLIES 7
plusnettony
Plusnet Help Team
Plusnet Help Team
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Pixelating Bt Sport recordings

I'm not aware of any particular problems. Can you confirm what/if anything you'd done so far which may help?

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
donmaico6
Grafter
Posts: 39
Thanks: 8
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

i am not sure what i can do tbh. I switched off at the mains and rebooted but that is all. It only seems to pixelate with recorded internet material. 

donmaico6
Grafter
Posts: 39
Thanks: 8
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

i also disconnected and reconnected all the leads to no avail

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Pixelating Bt Sport recordings

Thanks @donmaico6

 

Could you try resetting the YouView box (as the instructions here) and let us know if that helps?

 

Best wishes

 

Dave

donmaico6
Grafter
Posts: 39
Thanks: 8
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

I'll endevour to do that when i have a moment,thanks

donmaico6
Grafter
Posts: 39
Thanks: 8
Fixes: 1
Registered: ‎19-09-2018

Re: Pixelating Bt Sport recordings

i have succesfully done a factory resety whilst keeping my recordings.Will let you know if there is an improvemnet this coming weekedn when i shall make the next recordings

LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Pixelating Bt Sport recordings

No worries, @ donmaico6. We'll look forward to it.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team