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No You View Box yet.

fredstarone
Newbie
Posts: 1
Registered: 31-08-2017

No You View Box yet.

Seems like a common occurrence after looking at the community page for TV.
We upgraded our package when we moved house on 10th August and included TV. Broadband and phone transfered on 23rd as planned with no problems. Still no TV on 31st August!! We have called to chase and each time have been told it will be sorted and we will receive an email with delivery info. We have not received any further communication via phone or email or a Youview Box.
Frustrated. Can anyone on community help as telephoning and raising a support ticket hasn't? After 6 previous trouble free years with plus net, this is frustrating.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: No You View Box yet.

Hi there,

 

From checking your account it looks like you called in on Friday and we sorted this out with you.

 

Feel free to drop us a reply back here if you need any more help with this.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team