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No Plusnet subscription channels BTP-20000

Posts: 1
Registered: 14-05-2008

No Plusnet subscription channels BTP-20000

The extra channels haven't worked for 2 months, all I ever got was a BTV-437 error, something has changed overnight  as all I get now is a pink screen with a BTP-20000 error

Please for the love of mankind can someone assist with this issue, the last time I spoke to PN support it took 45 mins to speak to someone and all they could do was log a call as they didn't know how to resolve the issue, that was 4 days ago but no-one seems to be actioning the ticket


So frustrated with the poor service, been with PN since the force9 days but the service is getting worse by the day 

The case open is #161005618

Aspiring Pro
Posts: 219
Thanks: 37
Fixes: 2
Registered: 31-07-2014

Re: No Plusnet subscription channels BTP-20000

Has it been resolved yet?

We've just noticed today that all of our subscription channels have gone but since we don't use out PN YV box very often we don't know how long they've been missing.


Plusnet Help Team
Plusnet Help Team
Posts: 8,359
Thanks: 2,567
Fixes: 415
Registered: 21-04-2017

Re: No Plusnet subscription channels BTP-20000

Hi there @zealing

How did the factory reset go?


@caravanj Have you tried a software update?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team