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New sky box but BT sport subscription stopped working

casey2
Newbie
Posts: 3
Registered: 13-05-2017

New sky box but BT sport subscription stopped working

I had to replace my broken Sky HD box.

I have not had Sky sub for 2 years,

My BT Sport stopped working with the message "card and box not paired".

Sky will not pair and Plusnet don't seem to be able to get my service back.

No-one seems to know .Tried to contact BT tech but got cut off after 10 minutes.

Box works with "free to air " channels.

I'm ashes if it's not running for MOTOGP next weekend.

5 REPLIES
2u2me
Aspiring Pro
Posts: 276
Thanks: 58
Fixes: 1
Registered: 27-09-2013

Re: New sky box but BT sport subscription stopped working

Community Veteran
Posts: 1,584
Thanks: 59
Fixes: 2
Registered: 17-06-2007

Re: New sky box but BT sport subscription stopped working

Not sure what this has to do with the PN TV service...

Community Veteran
Posts: 6,263
Thanks: 433
Fixes: 40
Registered: 30-07-2007

Re: New sky box but BT sport subscription stopped working

Did you try the Sky online pairing procedure ? https://www.sky.com/help/articles/how-to-set-up-your-sky-box

 

casey2
Newbie
Posts: 3
Registered: 13-05-2017

Re: New sky box but BT sport subscription stopped working

Thanks for the help .

Hope all is well now.

The advice I got from Sky subscription guy / ex BT Sport . is you have to have a paired box before BT can set up card .

No need to have a Sky sub just a paired box.

But catch 22 , you need sky sub to be able to pair the box I bought to replace my broken one.

Nil carburundum !!

 

casey2
Newbie
Posts: 3
Registered: 13-05-2017

Re: New sky box but BT sport subscription stopped working

PN are resellers of BT sport on Sky tv service.