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Nat Geo Keeps breaking up

dickelliott
Grafter
Posts: 35
Thanks: 2
Fixes: 1
Registered: 15-07-2016

Nat Geo Keeps breaking up

Hi Community members,

Over the past 3 or 4 days my internet channels keep breaking up. Last night nat geo was hardly watchable with the picture and sound continually breaking up. before the past few days everything was fine. Have re started youview box etc but this morning it's still doing it but not quite so bad.

Internet connection is fine with download speeds nearing 60 Mbs so it can't be that.

Netgear router Nighthawk d7800 worked straight out of the box with plusnet iptv so i doubt it's that either.

Has anyone else had this probem and does anyone have any ideas how to fix it

Thanks in advance

2 REPLIES
dickelliott
Grafter
Posts: 35
Thanks: 2
Fixes: 1
Registered: 15-07-2016

Re: Nat Geo Keeps breaking up

By the way, using ethernet cable

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 584
Fixes: 53
Registered: 21-09-2009

Re: Nat Geo Keeps breaking up

@dickelliott

I would suggest setting up a Thinkbroadband quality monitor to see if you have packet loss.

If you do then this thread at https://community.plus.net/t5/Fibre-Broadband/High-packet-loss-and-other-DNS-issues/m-p/1354749#U135... may help.