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Moving from BT

Posts: 1
Registered: ‎20-11-2017

Moving from BT



I’m looking to move a technology challenged relative from BT to Plusnet. He currently runs his BT TV through a BT YouView box. I was hoping to make life easier for us both by simply having to talk him through changing a router, and keeping the same STB.

Can anyone tell me if this is possible?





Posts: 22
Thanks: 4
Registered: ‎08-08-2017

Re: Moving from BT

It is possible....but difficult! Plusnet say you have to buy one of their Youview boxes to watch Plusnet TV. This seems silly to me as they are in partnership with BT. It's about time they made it easier to subscribe to Plusnet TV by allowing you to use the BT Youview box....there are thousands of potential customers with these already. I have heard you have to set up initially with the cheapest Plusnet box....then swap back to your better quality BT box....which "should" work. Just silly IMO.

Plusnet Help Team
Plusnet Help Team
Posts: 20,262
Thanks: 6,852
Fixes: 1,139
Registered: ‎21-04-2017

Re: Moving from BT

Hi Iain.

It's possible the BT YouView box may work, but we don't have an option not to send out one of our own YouView boxes I'm afraid if they take out our YouView service.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team