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Missing Internet channels

Pow365
Newbie
Posts: 3
Registered: ‎27-07-2015

Missing Internet channels

Hi,
Ordered PlusNet TV on 20th July.
All the Internet channels are appearing on my YouView EPG.
However, when I go to a channel (e.g Comedy Central) it asks me if I want to activate them, it then sayings loading, but then takes me to a screen saying 'subscribe now to Comedy Central...call PlusNet'.
This suggests I haven't been activated.
I don't have access to any of the Internet channels.
I have just tried a software update on the YouView box..but no change.

Any ideas?

4 REPLIES 4
Pow365
Newbie
Posts: 3
Registered: ‎27-07-2015

Re: Missing Internet channels

It also looks like I have been billed twice for the £7.99 postage and packing for the YouView box.
I paid this fee by credit card on the phone and it is also appearing on my bill
Please help!!!
PS: And I still can't access the channels!
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Missing Internet channels

Hi there,
Apologies this hasn't been picked up. I've made a couple of changes, are you ok to see if the channels work now? I've also got that £7.99 refunded for you.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Pow365
Newbie
Posts: 3
Registered: ‎27-07-2015

Re: Missing Internet channels

Hi Matt,
It looks like all the Internet channels are now working and thank you for the credit.
Very happy
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: Missing Internet channels

Nice one Smiley
Glad to hear it was all sorted.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet