May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

[#1]

On Saturday, 21 March 2020, 13:13:49 GMT, Plusnet Support <support@plus.net> wrote:

Your BT Sport HD pack is scheduled for cancellation Here's what you need to know

Hello Dave, Account username: XXXX This email is to confirm that your BT Sport HD pack will soon be cancelled. You don't need to do anything else and you'll be able to continue watching your BT Sport channels until your next billing date. If you change your mind about cancelling BT Sport HD or would like to discuss this further, please call us on 0800 432 0200 or 0345 140 0200.   Kind regards, Plusnet Customer Support www.plus.net

[#2]

Hello PlusNet,

Is anyone going to address this?

Regards,

Dave

[#3]

Hi Dave, I am very sorry that the BT Sport was not cancelled when you requested in March. I have added a ticket to your account which I have added what I have done to your account. You can view this Ticket here.

If you do have any more questions please do not hesitate to contact us further.

Jo

[#4]

Hi,

June 2020 and I'm still being billed for BT Sport HD!

Can you please once and for all remove this from my account, after all it was meant to be cancelled in March 2020.

Regards,

Dave

[#5]

Sorry to hear that this has happened @Daisydave

This has been passed to the correct team and we'll update you as soon as we know more