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May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

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Hooked
Posts: 6
Registered: ‎21-03-2020

May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

On Saturday, 21 March 2020, 13:13:49 GMT, Plusnet Support <support@plus.net> wrote:

Your BT Sport HD pack is scheduled for cancellation

Here's what you need to know

 
 
Hello Dave,

Account username: XXXX

This email is to confirm that your BT Sport HD pack will soon be cancelled.

You don't need to do anything else and you'll be able to continue watching your BT Sport channels until your next billing date.

If you change your mind about cancelling BT Sport HD or would like to discuss this further, please call us on 0800 432 0200 or 0345 140 0200.
 
Kind regards,

Plusnet Customer Support
www.plus.net
2 REPLIES 2
Highlighted
Hooked
Posts: 6
Registered: ‎21-03-2020

Re: May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

Hello PlusNet,

 

Is anyone going to address this?

 

Regards,

Dave

 

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Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

Hi Dave, I am very sorry that the BT Sport was not cancelled when you requested in March. I have added a ticket to your account which I have added what I have done to your account. You can view this Ticket here.

 

If you do have any more questions please do not hesitate to contact us further.

 

Jo

 Jo Clark
 Plusnet Help Team