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May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

Hooked
Posts: 7
Registered: ‎21-03-2020

May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

On Saturday, 21 March 2020, 13:13:49 GMT, Plusnet Support <support@plus.net> wrote:

Your BT Sport HD pack is scheduled for cancellation

Here's what you need to know

 
 
Hello Dave,

Account username: XXXX

This email is to confirm that your BT Sport HD pack will soon be cancelled.

You don't need to do anything else and you'll be able to continue watching your BT Sport channels until your next billing date.

If you change your mind about cancelling BT Sport HD or would like to discuss this further, please call us on 0800 432 0200 or 0345 140 0200.
 
Kind regards,

Plusnet Customer Support
www.plus.net
4 REPLIES 4
Hooked
Posts: 7
Registered: ‎21-03-2020

Re: May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

Hello PlusNet,

 

Is anyone going to address this?

 

Regards,

Dave

 

Plusnet Help Team
Plusnet Help Team
Posts: 48
Thanks: 10
Fixes: 2
Registered: ‎09-03-2020

Re: May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

Hi Dave, I am very sorry that the BT Sport was not cancelled when you requested in March. I have added a ticket to your account which I have added what I have done to your account. You can view this Ticket here.

 

If you do have any more questions please do not hesitate to contact us further.

 

Jo

 Jo Clark
 Plusnet Help Team
Hooked
Posts: 7
Registered: ‎21-03-2020

Re: May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

Hi,

June 2020 and I'm still being billed for BT Sport HD!

 

Can you please once and for all remove this from my account, after all it was meant to be cancelled in March 2020.

 

Regards,

Dave

 

Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: May 2020 - still being billed for BT Sport HD - I cancelled on 21st March

Sorry to hear that this has happened @Daisydave

This has been passed to the correct team and we'll update you as soon as we know more

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team