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Manage TV Packs

TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

Manage TV Packs

When I go to Manage TV Packs, it says:

“Sorry, your YouView TV from Plusnet service isn't ready yet.

Please come back once you've received your set top box and plugged it in.”

 

My YouView box has been plugged in all week and I’ve been watching BT Sport.

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,153
Thanks: 1,009
Fixes: 405
Registered: ‎01-01-2012

Re: Manage TV Packs

Sorry to hear this.

It looks like the service hasn't automatically  activated on our end when you connected the YouView box up.

In these cases it can take up to 10 days for it to manually activate.

Once this is done you'll be able to manage the TV packs

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team