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MY PN box has died!

FIXED
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Community Veteran
Posts: 6,529
Thanks: 186
Fixes: 12
Registered: 16-02-2009

MY PN box has died!

@Gandalf  (don't know if it is your ticket or not please pass on if not)

Just back from holls, and it is rebooting continuously with sounds of the hdd trying to spin up. So dead HDD.

How do I get a replacement ?

 

10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: MY PN box has died!

I believe we’d need to arrange a Qube engineer visit to replace it as we can’t send out replacement YouView boxes remotely. Sad

I’ll get back to you tomorrow on this, sorry for the inconvenience caused.

Anoush
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,529
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: MY PN box has died!

An engineer visit for a failed box, expensive repair that.
Await your update.
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: MY PN box has died!

If you let us know your availability for an engineers visit via this ticket on your account, we'll get it booked in for you.

 

Sorry for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,529
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: MY PN box has died!

replied
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: MY PN box has died!

Thanks

We'll book the visit shortly for you and we'll let you know when it's arranged for.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: MY PN box has died!

How'd the engineer visit go?

[We've not received any engineer notes yet]

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,529
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: MY PN box has died!

He attended but didn't have a replacement box!
He is coming back later today hopefully with a replacement.
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: MY PN box has died!

Sorry to hear they didn't bring a replacement with them.

Keep us posted on this please.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,529
Thanks: 186
Fixes: 12
Registered: 16-02-2009

Re: MY PN box has died!

Fix
New box supplied @16:40, all back and running again.
Many thanks @Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 3,571
Thanks: 750
Fixes: 180
Registered: 21-04-2017

Re: MY PN box has died!

Awesomeness, glad to see it was replaced swiftly. Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team