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Looking at cancelling BT Sport?

FIXED
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Newbie
Posts: 3
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

Hi, I would be interested in pausing or cancelling my subscription if possible. Thanks 

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Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Looking at cancelling BT Sport?

Opening a ticket requesting cancellation worked for me -

 

https://www.plus.net/wizard/

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Newbie
Posts: 2
Registered: ‎28-03-2020

Re: Looking at cancelling BT Sport?

Hi 

Thank you for suggesting this, raising a ticket is something I have done in the past .However I don't seem to be able to find an option to do this currently Sad

Chat is offline too - suggests calling ,but I guess that will mean being on hold for hours!

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Grafter
Posts: 30
Thanks: 10
Fixes: 1
Registered: ‎04-04-2019

Re: Looking at cancelling BT Sport?

Hopefully Plusnet will respond this week , and at least by ‘pausing” our payments it will help all their customers and give a little back By the way of ‘good faith’ during these difficult times. 

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Newbie
Posts: 4
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

Read you are looking into BT sports customers. Absolutely impossible to speak to someone.

I hope Plusnet will do the decent thing, as have Sky who unsolicited deferred their subscription.

Very disappointed Plusnet are not doing more to support its customers.

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Newbie
Posts: 1
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

I too would like to have my BT Sport subscription cancelled at this time, but am finding it very difficult to find a way to do this. Any help from Plusnet to do this would be much appreciated. 

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Hooked
Posts: 8
Thanks: 1
Registered: ‎15-10-2018

Re: Looking at cancelling BT Sport?

I would also like to cancel the BT Sport App.  I have attampted to use "chat", email, Twitter and also through the Web Account but there's no way to cancel online.  Of course as usual I can add features but not cancel them.

 

Please advise Plusnet as I'm paying for sport that is not being provided and currently I can no longer afford.

 

Thank you.

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Newbie
Posts: 1
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

With the call centre not currently taking calls.i also would like to cancel my BT Sports Subscription a.s.a.p.Many thanks

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Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Looking at cancelling BT Sport?

It looks like BT Sport are giving customers 1 month credit back -

https://www.bt.com/sport-support-options/?s_cid=con_FURL_sport_support

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Newbie
Posts: 1
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

Hi,

 

I am also looking to cancel/ suspend my BT Sport addon.

 

I have been trying to contact you via phone, chat and twitter but have had no luck so far!

 

Thanks

 

James

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Newbie
Posts: 4
Thanks: 2
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

Hi

Thanks for advice.

 

The only way I found of contacting them was via the 'Complaints Code of Practice' at the bottom of the screen and posting a message. Every other route seems to be closed off......

 

Cheers

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Hooked
Posts: 6
Thanks: 1
Registered: ‎19-05-2019

Re: Looking at cancelling BT Sport?

I think complaining is the only option seeing as no one replies anymore!! Twitter seems a good outlet, especially when tagging in ofcom!

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Hooked
Posts: 5
Thanks: 5
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

Like everyone on this forum and this topic what a toil it has been to find any way into the BT Sport section to ask for a suspension of the service that is now not live.

What has happened to the comment 'we'll do you proud' ?  Come on PlusNet, back that up.  

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Newbie
Posts: 2
Registered: ‎30-03-2020

Re: Looking at cancelling BT Sport?

thank you 

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Newbie
Posts: 2
Thanks: 1
Registered: ‎31-03-2020

Re: Looking at cancelling BT Sport?

I too would like my bt sport app subscription, and as a gesture of goodwill backdated to the cessation of live sport. I am happy to continue when live sport resumes