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Limited channels shown via Aerial

Sara82
Hooked
Posts: 7
Registered: ‎19-07-2017

Limited channels shown via Aerial

Having started You view last summer with problems accessing aerial channels (previously watched free channels on TV without an issue) we were accessing some channels but then 'lost' them some months back. We've been watching our TV through our sky box which means we are paying our plusnet bill for nothing . Does plusnet have a service to check the aerial , etc ?
4 REPLIES
friendlyhosting
Hooked
Posts: 6
Registered: ‎29-09-2018

Re: Limited channels shown via Aerial

 I would check this page https://www.freeview.co.uk/channels-at-your-address

 

This will give an indication of which Channels you should be able to receive via your aerial. 

 

Gel
Seasoned Pro
Posts: 1,663
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: Limited channels shown via Aerial

Plusnet Help Team
Plusnet Help Team
Posts: 647
Thanks: 174
Fixes: 26
Registered: ‎11-01-2018

Re: Limited channels shown via Aerial

HI @Sara82

 

Thanks for getting in touch.

 

Just a quick reply to confirm that the advice you've been given by our fellow community members is correct. Freeview availability can tend to vary from area to area and from time to time. If you check the availability using the links provided and update your channel installation, this should help.

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Sara82
Hooked
Posts: 7
Registered: ‎19-07-2017

Re: Limited channels shown via Aerial

Advisers at Plusnet really do give amazing support over the phone ... I just wish it was easier / quicker to speak to them