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I want the BT Sport app but can’t get it!

TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

I want the BT Sport app but can’t get it!

I find it quite ironic that lots of people are desperately trying to cancel the BT Sport App when I’m trying to activate it and the system won’t let me!

 

I’ve been told it could be Wednesday before the problem is fixed and that I am not alone with this problem.


Sadly, no European rugby for me this weekend 😟

 

7 REPLIES 7
TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

Re: I want the BT Sport app but can’t get it!

I have managed to order the BT Sport app.  

Now I’m waiting for BT to link my BT Sport app ID to my existing BT ID.  One small step at a time.

 


I can’t believe how convoluted this whole process is.  The system appears to be several disparate systems held together by wet string which sometimes breaks.  I can’t believe anyone designed it this way on purpose.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,232
Thanks: 242
Fixes: 53
Registered: ‎22-01-2018

Re: I want the BT Sport app but can’t get it!

Thank you for your time on the phone today @TheJayBee, I have now taken over ownership of this and will come back to you once I have looked into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

Re: I want the BT Sport app but can’t get it!

Thank you for contacting me.  I appreciate your help.

 

I think I may now have 2 identical BT IDs.  I wasn't prompted for the password of my existing BT ID when I followed step 4 of the the 7 steps to get set up that were listed in the PlusNet order confirmation email.

 

When logging in to the app I get the error "We're unable to find an active BT Sport subscription on this account...... (ID003)."

TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

Re: I want the BT Sport app but can’t get it!

It is still not working.  Can I have an update please?

Tags (1)
TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

Re: I want the BT Sport app but can’t get it!

4 days, still not working and no updates. 😡

TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

Re: I want the BT Sport app but can’t get it!

Finally working again after 6 days!!

 

My biggest frustration has been the lack of communication from PlusNet.

TheJayBee
Grafter
Posts: 41
Thanks: 9
Fixes: 1
Registered: ‎26-10-2018

Re: I want the BT Sport app but can’t get it!

I'm concerned my PlusNet account does not show I have subscribed to the BT Sport App.  Does that mean access could be taken away from me again without warning or is this an overnight process?