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How do I change my channel list

Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

How do I change my channel list

So I want to drop the E+ but NO WHERE on the portal can I find how to.

And chat is unavailable again! and no way am I spending 50 minutes on the phone.

3 REPLIES
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: How do I change my channel list

OK found the change page (channel packs is the link for others)

WHY IS IT NOT ON THE MEMBERS PORTAL PAGE?

 

Also it shows this:

channels.png

But my bill shows this:

1 Entertainment Plus Channel Pack charge 23/11/2017 22/12/2017

£3.00

 

When I try to accept the above pic as accurate it says NO CHANGES. 

So please remove E+ and refund me for the next month.

@Gandalf can you help with this?

 

Plusnet Help Team
Plusnet Help Team
Posts: 8,876
Thanks: 2,796
Fixes: 440
Registered: 21-04-2017

Re: How do I change my channel list

Hi there.

It looks like it's showing the same on our side.

Leave this with me and I'll get back to you soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Community Veteran
Posts: 6,773
Thanks: 257
Fixes: 20
Registered: 16-02-2009

Re: How do I change my channel list

Thanks for quick reply mate