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Help Cancelling BT Sport APP.

FIXED
Alanmaya
Hooked
Posts: 6
Registered: ‎10-11-2019

Re: Help Cancelling BT Sport APP.

Thank you for getting back to me and also raising the ticket.  I have replied to the email I was sent confirming my request.

RealAleMadrid
Aspiring Champion
Posts: 997
Thanks: 403
Fixes: 18
Registered: ‎07-07-2009

Re: Help Cancelling BT Sport APP.

Replying to an email will not work, they are not monitored. You need to respond to the ticket on your account, also known as a question. Confusing isn't it?😊

Alanmaya
Hooked
Posts: 6
Registered: ‎10-11-2019

Re: Help Cancelling BT Sport APP.

Just to confirm that I've responded to the ticket itself too, as I got the 'unmonitored' email back.

Plusnet Help Team
Plusnet Help Team
Posts: 1,088
Thanks: 127
Fixes: 47
Registered: ‎26-03-2018

Re: Help Cancelling BT Sport APP.

Hi @Alanmaya,

Thanks for getting back in touch, I've picked this up and raised a further response to the ticket on your account. Please could you let us know once you've had the chance to respond again and we'll pick this back up for review. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Alanmaya
Hooked
Posts: 6
Registered: ‎10-11-2019

Re: Help Cancelling BT Sport APP.

Many thanks for actioning the cancellation.  I will respond to the ticket too.

Plusnet Help Team
Plusnet Help Team
Posts: 1,088
Thanks: 127
Fixes: 47
Registered: ‎26-03-2018

Re: Help Cancelling BT Sport APP.

Not to worry @Alanmaya. I've seen the ticket update and I'd just say to let us know how the testing goes and we'll be happy to pick this back up for further investigation if it's not helped. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Alanmaya
Hooked
Posts: 6
Registered: ‎10-11-2019

Re: Help Cancelling BT Sport APP.

Thank you for your help.  I changed the filter and things have been significantly better, however the connection started dropping again late yesterday evening.

Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: Help Cancelling BT Sport APP.

Hey @Alanmaya,

 

The connection actually looks stable for the past 24 hours, and testing comes back clear. If you are still having issues please raise a fault via faults.plus.net and open up a new thread so we can ensure this remains solely devoted to the BT Sport App. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Alanmaya
Hooked
Posts: 6
Registered: ‎10-11-2019

Re: Help Cancelling BT Sport APP.

Will do.

Thank you.

PhyllisTyne
Aspiring Pro
Posts: 680
Thanks: 47
Fixes: 3
Registered: ‎30-08-2007

Re: Help Cancelling BT Sport APP.

Please could someone from PN cancel my BT sport APP as well please.

PhyllisTyne
Aspiring Pro
Posts: 680
Thanks: 47
Fixes: 3
Registered: ‎30-08-2007

Re: Help Cancelling BT Sport APP.

Anybody there?

Plusnet Help Team
Plusnet Help Team
Posts: 16,417
Thanks: 5,038
Fixes: 854
Registered: ‎21-04-2017

Re: Help Cancelling BT Sport APP.

Thanks for your patience @PhyllisTyne 

Apologies for the delayed response. I can see you've since got in touch with us via live chat and we've removed your BT Sport App for you. Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
gregrlowe
Newbie
Posts: 1
Registered: ‎13-12-2018

Re: Help Cancelling BT Sport APP.

Good morning,

I need assistance in cancelling my BT sport app add on.

Thanks

Greg
Plusnet Help Team
Plusnet Help Team
Posts: 55
Thanks: 2
Fixes: 2
Registered: ‎23-12-2019

Re: Help Cancelling BT Sport APP.

Hi @gregrlowe

 

I have now raised a ticket on your account. Please could you reply directly to the ticket using this link. 

 

I can then action the amendments to your account.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team
sparklingperry
Newbie
Posts: 1
Registered: ‎23-01-2020

Re: Help Cancelling BT Sport APP.

Please could someone from PN cancel my BT sport APP as well please.

 

Thanks!!