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Help Cancelling BT Sport APP.

FIXED
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Newbie
Posts: 2
Registered: ‎02-04-2020

Re: Help Cancelling BT Sport APP.

I still want to cancel not suspend but how ????Huh

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Newbie
Posts: 2
Registered: ‎28-03-2020

Re: Help Cancelling BT Sport APP.

Hi - The link does not work but I would like to cancel and not suspend for 1 month.

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Newbie
Posts: 1
Registered: ‎04-04-2020

Re: Help Cancelling BT Sport APP.

I have raised a ticket to cancel BT Sport - 200590280

 

Many thanks

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Newbie
Posts: 2
Registered: ‎05-04-2020

Re: Help Cancelling BT Sport APP.

I would also like to cancel my BT sports app (and not suspension). Many thanks

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Newbie
Posts: 1
Registered: ‎06-04-2020

Re: Help Cancelling BT Sport APP.

Hi there, please cancel my BT Sport App immediately - ticket here: 200635230

Thank you!

Ewen

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Newbie
Posts: 2
Registered: ‎05-04-2020

Re: Help Cancelling BT Sport APP.

Hi Ewen,

I am in the same boat as you. Could you please kindly advise how I can rasie a ticket please as there has been no response from the customer service to my thread. Cheers 

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Plusnet Help Team
Plusnet Help Team
Posts: 322
Thanks: 39
Fixes: 19
Registered: ‎30-03-2020

Re: Help Cancelling BT Sport APP.

Thanks for bearing with us, If you still want to cancel please call us on 0800 432 0200. Alternatively Plusnet customers can now pause their BT Sport payment for a month via this online form https://comm.plus.net/k/Karmarama/bt_sport_subscription_discount?_ga=2.46676078.817452325.1585562050... . As soon as things change we’ll be in touch.

 Noor
 Plusnet Help Team
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Newbie
Posts: 1
Registered: ‎11-04-2020

Re: Help Cancelling BT Sport APP.

Please can you help arrange to CANCEL my BT sport app subscription. The live chat doesn’t work and I am unable to call at the moment. Thank you.

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Plusnet Help Team
Plusnet Help Team
Posts: 722
Thanks: 100
Fixes: 43
Registered: ‎25-02-2019

Re: Help Cancelling BT Sport APP.

Thanks for bearing with us, If you want to cancel please call us on 0800 432 0200.

Alternatively Plusnet customers can now pause their BT Sport payment for a month via this link here

 

As soon as things change we’ll be in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎15-04-2020

Re: Help Cancelling BT Sport APP.

I want to cancel my BT Sport App subscription too please and still no option to do it online!

 

Thanks

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Plusnet Help Team
Plusnet Help Team
Posts: 1,719
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Help Cancelling BT Sport APP.

Hey @IGreenMonster

Thanks for bearing with us, If you want to cancel please call us on 0800 432 0200 and we do that for you. 

Alternatively Plusnet customers can now pause their BT Sport payment for a month via this link .

 

Let us know if you need further assistance,

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Newbie
Posts: 2
Registered: ‎15-04-2020

Re: Help Cancelling BT Sport APP.

How is this an acceptable customer focused solution?

 

I should not have to waste hours calling your call centre only to be cut off part way through the process, I should be able to cancel it easily myself online in 2 minutes flat. This would save me time, and you money from unnecessary administration, and a potential complaint against.

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Grafter
Posts: 34
Thanks: 9
Registered: ‎15-05-2019

Re: Help Cancelling BT Sport APP.

@IGreenMonster 

I asked a similar question on Page 4 of this thread - on 16th March...

Please answer my question as to why the facility to cancel the BT Sport App is not available online from my account. Do not ignore this question as you have been ignoring other customers, all the way through this thread.

 

Over a month later and still no answer from Plusnet staff.

Plusnet make it easy to subscribe to BT Sport but far less easy to cancel - and they refuse to explain why.

@Gandalf @Beyhive @Mads 

 

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Newbie
Posts: 3
Registered: ‎04-05-2020

Re: Help Cancelling BT Sport APP.

I want to cancel the BT sport App from my account. No option to do it online and I can’t get through by phone. Can you help me?

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Plusnet Help Team
Plusnet Help Team
Posts: 17,516
Thanks: 5,447
Fixes: 921
Registered: ‎21-04-2017

Re: Help Cancelling BT Sport APP.

Thanks for getting in touch @robwatters

I've responded to your other post

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team