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Help Cancelling BT Sport APP.

FIXED
theway2excel
Hooked
Posts: 6
Registered: ‎27-10-2018

Help Cancelling BT Sport APP.

Hi,

 

Could someone please help me to cancel my BT Sport App Subscription?  No option to do it online, nobody available on live chat and struggling to get through to customer services on phone! 

 

Thanks

44 REPLIES 44
Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Help Cancelling BT Sport APP.

Hi @theway2excel we can arrange the removal of the BT sport app if you'd like.

We'll need you to respond to the ticket I've sent here: https://www.plus.net/wizard/?p=view_question&id= 195705823 giving your authorisation for us to do so.

When you do, can you also drop us a further reply here on this thread and we'll get the request actioned.

 

 

 

 

 

theway2excel
Hooked
Posts: 6
Registered: ‎27-10-2018

Re: Help Cancelling BT Sport APP.

Hi,

 

Have responded to the ticket giving authorisation. Thanks

Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Help Cancelling BT Sport APP.

Fix

Hi @theway2excel thanks for responding. Following your request I've arranged the cancellation.

You should receive an automated service notice to confirm the removal by email shortly.

 

jonbyrne1983
Newbie
Posts: 3
Registered: ‎18-05-2018

Re: Help Cancelling BT Sport APP.

Hi,

 

I'm having the same issue trying to cancel my subscription to the BT Sports App. No option to cancel online and unable to get through on the phone. Are you able to look at mine also so I can remove from my plan?

Thanks

 

Jon

 

Highlighted
Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Help Cancelling BT Sport APP.

Sure thing @jonbyrne1983

I've sent you a ticket HERE, requesting your authorisation.

Let us know when you've replied and we'll get the removal actioned.

jonbyrne1983
Newbie
Posts: 3
Registered: ‎18-05-2018

Re: Help Cancelling BT Sport APP.

Thanks @Optimatts . I've responded to the ticket now.


Regards


Jon

theway2excel
Hooked
Posts: 6
Registered: ‎27-10-2018

Re: Help Cancelling BT Sport APP.

All sorted, thanks.
Plusnet Alumni (retired) Optimatts
Plusnet Alumni (retired)
Posts: 442
Fixes: 19
Registered: ‎25-09-2018

Re: Help Cancelling BT Sport APP.

Hi @jonbyrne1983 Thanks for replying to the ticket.

I've arranged the removal.

 

 

@theway2excel You're welcome Smiley

 

neilford74
Newbie
Posts: 2
Registered: ‎03-11-2019

Re: Help Cancelling BT Sport APP.

Hi, please can I cancel the BT SPort App asap please, there is nowhere to do this on the website which is extremely annoying and not good service

Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: Help Cancelling BT Sport APP.

Hi @neilford74,

 

I've created this ticket on your account. Please reply to it confirming you wish for the BT Sport app to be removed and let us know here and we'll get it arranged for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
neilford74
Newbie
Posts: 2
Registered: ‎03-11-2019

Re: Help Cancelling BT Sport APP.

Joe

Please remove the BT Sport App asap thankyou

Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: Help Cancelling BT Sport APP.

@neilford74,

 

Apologies if I wasn't clear enough I need you to click the link and reply on the ticket that has been created so it's logged on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Alanmaya
Hooked
Posts: 6
Registered: ‎10-11-2019

Re: Help Cancelling BT Sport APP.

Hi, can I also cancel my BT sport app subscription please.

 

Many thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,087
Thanks: 127
Fixes: 47
Registered: ‎26-03-2018

Re: Help Cancelling BT Sport APP.

Hi @Alanmaya,

I'm afraid that we can't accept cancellation requests directly via the Community Forums, however I've raised a ticket on your account concerning this, which can be viewed here. Once you've had the chance to read and respond to the ticket, please let us know and we'll pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team