Freeview channels keep cutting out

[#1]

HI all , just wondered if anyone has a fix for freeview channels that keep cutting out or stuttering.it's happening many times a minuet and is very annoying now

The issue is definitely my only through my plusnet box as i don't get the issue when viewing my tv via just the Ariel, i have tried the soft wear , turning box off and holding the down button etc to go into the maintenance mode to reset the soft wear ,

Just wondered if anyone had a fix or as i believe it's my box that's broken.

Thanks in advance for any reply's or help  

[#2]

Hi @coastal,

I'm sorry that your freeview channels are cutting out on your Youview box and for any inconvenience that this is causing you. Has this issue been ongoing for a while or is it a recent development? Also, do you experience any problems on your other channels or are these working fine?

If you've not done so already, please can you retune your channels by going through the following steps:

Bring up the menu with your remote

1. Select Settings

2. From Signal & Connection select TV Channels

3. Select Retune Channels

Please let us know how it goes.

[#3]

Hi @EmilyD this has been going on for a few weeks now,

---

@EmilyD wrote:

Hi @coastal,

Bring up the menu with your remote

1. Select Settings

2. From Signal & Connection select TV Channels

3. Select Retune Channels

Please let us know how it goes.

---

I have retuned my channels so many times now and it has not made any difference at all ,

it is only on my freeview channels ie , bbc 1 &2 , itv 1 etc

[#4]

Thanks for getting back to us @coastal

I'm sorry to hear you're still having issues.

At this point, I'd recommend contacting our TV faults team who will be able to assist further.

You can contact them by calling us on 0800 013 2634 and then choosing Option 2

Let us know how you get on

[#5]

@MatthewWheeler  thanks Matt , will do