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Freeview channels keep cutting out

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coastal
Newbie
Posts: 3
Registered: 2 weeks ago

Freeview channels keep cutting out

HI all , just wondered if anyone has a fix for freeview channels that keep cutting out or stuttering.it's happening many times a minuet and is very annoying now

The issue is definitely my only through my plusnet box as i don't get the issue when viewing my tv via just the Ariel, i have tried the soft wear , turning box off and holding the down button etc to go into the maintenance mode to reset the soft wear ,

Just wondered if anyone had a fix or as i believe it's my box that's broken.

Thanks in advance for any reply's or help  

4 REPLIES 4
Plusnet Help Team
Plusnet Help Team
Posts: 1,469
Thanks: 284
Fixes: 84
Registered: ‎26-03-2018

Re: Freeview channels keep cutting out

Hi @coastal,

 

I'm sorry that your freeview channels are cutting out on your Youview box and for any inconvenience that this is causing you. Has this issue been ongoing for a while or is it a recent development? Also, do you experience any problems on your other channels or are these working fine?

 

If you've not done so already, please can you retune your channels by going through the following steps:

 

Bring up the menu with your remote

  1. Select Settings

  2. From Signal & Connection select TV Channels

  3. Select Retune Channels

Please let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
coastal
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Freeview channels keep cutting out

Hi @EmilyD this has been going on for a few weeks now,


@EmilyD wrote:

Hi @coastal,

Bring up the menu with your remote

  1. Select Settings

  2. From Signal & Connection select TV Channels

  3. Select Retune Channels

Please let us know how it goes.


I have retuned my channels so many times now and it has not made any difference at all ,

it is only on my freeview channels ie , bbc 1 &2 , itv 1 etc

 

Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 284
Registered: ‎01-01-2012

Re: Freeview channels keep cutting out

Thanks for getting back to us @coastal

I'm sorry to hear you're still having issues.

At this point, I'd recommend contacting our TV faults team who will be able to assist further.

You can contact them by calling us on 0800 013 2634 and then choosing Option 2

Let us know how you get on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
coastal
Newbie
Posts: 3
Registered: 2 weeks ago

Re: Freeview channels keep cutting out

@MatthewWheeler  thanks Matt , will do