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Freeview box playing up

Amadeus
Grafter
Posts: 49
Registered: 11-04-2014

Freeview box playing up

I see Wisty started a thread about a dodgy freeview box; this may be similar but didn't want to derail that thread.

My freeview box has started to hang, screen going black for a minute or so at a time.  I don't watch much tv but this weekend it's happened about 6+ times over the weekend.  It first happened on 16th I think and when I looked, it checked for new firmware on that date.

I've powered off etc. But still problems.

the box I have is from the trial that I participated in; when I signed up I said that I was happy with the box that I had so I didn't receive a new box when I signed up.

 

Any suggestions about what I can do?

 

thanks

 

9 REPLIES
Community Veteran
Posts: 1,584
Thanks: 59
Fixes: 2
Registered: 17-06-2007

Re: Freeview box playing up

Does the screen go black - no break up of audio or video before or after the glitch? Mine's started doing it - a few seconds at a time but its happening 3 or 4 times every couple of minutes

Amadeus
Grafter
Posts: 49
Registered: 11-04-2014

Re: Freeview box playing up

Yes exactly.

i can't watch previously recorded TV either.  I thought it was a failed hard disk but I'm not sure why that would cause freezing?

reported it on Friday night - someone from PlusNet (Ben?) phoning me on Monday morning.

 

Rgds

Community Veteran
Posts: 1,584
Thanks: 59
Fixes: 2
Registered: 17-06-2007

Re: Freeview box playing up

It doesn't seem to do it on Freeview channels on my box - just the IPTV

Amadeus
Grafter
Posts: 49
Registered: 11-04-2014

Re: Freeview box playing up

Mine I'd definitely impacting bbc1.

can you play old recordings?

Community Veteran
Posts: 1,584
Thanks: 59
Fixes: 2
Registered: 17-06-2007

Re: Freeview box playing up

Not affecting ITV2. Not tried reviewing the recordings its made over the past two weeks.

Community Veteran
Posts: 1,584
Thanks: 59
Fixes: 2
Registered: 17-06-2007

Re: Freeview box playing up

I also seem to have rather bad packet loss:

My Broadband Ping - Steve's Connection
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 51
Fixes: 18
Registered: 02-03-2015

Re: Freeview box playing up

I am sorry to hear about your issues @SteveA and @Amadeus

Are you still experiencing the same issues with your TV services?

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Community Veteran
Posts: 1,584
Thanks: 59
Fixes: 2
Registered: 17-06-2007

Re: Freeview box playing up

yes - breaking up regularly again to the point that IPTV channels aren't really watchable.

 

So now I have three problems :

 

1) loss of output : total silence and a blank screen

2) Screen freezes with no audio (no image break up before or after - its almost like its on pause)

3) Pixellation and audio break up.

 

Sometimes I get IPC6023

 

I've also got random speed problems and dropped packets (  https://community.plus.net/t5/Fibre-Broadband/Slowest-speed-ever-I-ve-ever-had/td-p/1392836 _

Amadeus
Grafter
Posts: 49
Registered: 11-04-2014

Re: Freeview box playing up

Mine seems ok since a reset.  Will keep an eye on it tho