Eurosport 1HD & 2HD broadcasting promos on a loop.
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Eurosport 1HD & 2HD broadcasting promos on a loop.
14-08-2019 3:07 PM - edited 14-08-2019 3:08 PM
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I subscribe to the HD Pack on Youview TV from Plusnet.
For the second time this week Eurosport 1HD & 2HD are broadcasting Eurosport promos on a loop.
This first occurred on Monday and lasted over 4 hours before normal programmes resumed.
In the meantime, as is the case this afternoon, the SD versions are broadcasting the programmes
as usual.
What is going on?
Re: Eurosport 1HD & 2HD broadcasting promos on a loop.
14-08-2019 4:22 PM
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Hi @ws1, thanks for your post.
We're sorry to hear of this issue.
Is it possible that the shows on the SD channel were not available in HD? Do you know which events were being shown at the time?
Re: Eurosport 1HD & 2HD broadcasting promos on a loop.
14-08-2019 5:00 PM - edited 14-08-2019 5:01 PM
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No, @OskarPapa - the same content/events (e.g cycling) have been broadcast in HD
at other times and you wouldn't expect a promo on the HD channel instead of SD coverage,
in any event.
I understand from social media that this has affected others, too, including a BT customer.
This appears to be technical failure specific to the HD channels. The promos appear to be emanating from
Eurosport rather than the sports programmes.
Please note that I've been discussing this with your colleague, Warwick, on Twitter too.
Re: Eurosport 1HD & 2HD broadcasting promos on a loop.
14-08-2019 5:14 PM
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Thanks for getting back to me @ws1.
I've raised the issue to our Products Team and now await their update, which I'd expect over the next day or so.
I do, however, need to give you the maximum timescale of up to 5 working days.
I've reassigned your Twitter conversation to myself so that we can keep everything in one place and will update you directly once I receive a response.
Re: Eurosport 1HD & 2HD broadcasting promos on a loop.
16-08-2019 1:53 PM
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I’ve had my set up for three months now and it’s been fine but not this week and only on Eurosport. All other HD channels are perfect. Fingers crossed.
Re: Eurosport 1HD & 2HD broadcasting promos on a loop.
17-09-2019 2:34 PM
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Unfortunately, there was no subsequent feedback on this from Plusnet.
The answer emerged from searching the BT community forum- a BT moderator (staff) followed
it up with their tv team, who raised it with Eurosport.
The issue was subsequently fixed by Eurosport.
Re: Eurosport 1HD & 2HD broadcasting promos on a loop.
17-09-2019 3:39 PM
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Hi @ws1
My apologies that you never received a response on this one, but I'm pleased that his has been resolved via Eurosport.
Best wishes
Dave
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