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Cancelling BT Sport on Sky Card

Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Cancelling BT Sport on Sky Card

Been on the phone over 30 mins, got ear ache, so hung up!

 

How hard can it be to cancel it?  

 

Funny thing is, The BT order im doing wont let me go any further as i have BT sport with plusnet enabled.

 

You would think with 12 month BT sport free with BT it would go through fine,

5 REPLIES 5
Mustrum
Community Veteran
Posts: 2,750
Thanks: 628
Fixes: 60
Registered: ‎13-08-2015

Re: Cancelling BT Sport on Sky Card

If you are trying to register with the same email address you will need to get through to BT Sport 2nd line support via your new provider if you are moving.

Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Re: Cancelling BT Sport on Sky Card

What im doing is putting my sky viewing card number in, then its saying i have to cancel my BT Sports with Pusnet to get free BT sports with BT.

 

I thought it would be seamless. Wish i hadn't taken out BT sports

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Cancelling BT Sport on Sky Card

Hi @Balb0wa

Sorry to hear about the problem you'ver had getting through on the phones.

You should not have any issues removing this online yourself via your Member Centre - if you navigate to "Add Ons" you have the ability to add & remove optional extras such as this.

Can you give this a try and let us know how you get on? 

Thanks,

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
Balb0wa
Dabbler
Posts: 18
Registered: ‎26-04-2017

Re: Cancelling BT Sport on Sky Card

Hello

 

I cant remove it myself, it let me add it online, but no option to remove, If you want to change or remove your BT Sport pack, please call us on 0800 145 6588.

 

I rang that number this morning, waited 15 mins, got through,explained i wanted to remove BT Sports, then the person put me in another queue , waited 15 mins, then i hung up.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Cancelling BT Sport on Sky Card

@Balb0wa I've taken ownership of this for you!

I've sent you a ticket here

Hopefully this will help. 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team