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Cancelling BT Sport app after price rise

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Plusnet Help Team
Plusnet Help Team
Posts: 1,722
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Cancelling BT Sport app after price rise

Hey @vikkitheviking,

Thanks for reaching out to us here.

 

If you're thinking of removing the BT sport app due to the price increase I would recommend calling into our Customer Options team on 0800 013 2632 as they can discuss the pricing of this product. Otherwise if you really do wish to cancel your BT sport app you can comment on this ticket and give us a nudge here once done.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Hooked
Posts: 8
Registered: ‎03-12-2019

Re: Cancelling BT Sport app after price rise

Hi I have respond to the ticket as I definitely want to cancel. Thanks
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Hooked
Posts: 8
Registered: ‎03-12-2019

Re: Cancelling BT Sport app after price rise

Hi i have responded to the ticket? Can you please help me now.

 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: Cancelling BT Sport app after price rise

Hi @vikkitheviking,

 

Thank you for confirming that, I'm very sorry for the delay in getting back to you on here. I can see that you have now arranged the BT Sport app cancellation over web chat.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Newbie
Posts: 4
Registered: ‎16-12-2019

Re: Cancelling BT Sport app after price rise

Hi, 

Im looking to cancel my subscription to the BT sport app, I can't see an option in my account to sort it.

Thanks.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Cancelling BT Sport app after price rise

Thanks for your post, @Dcpr1.

 

Please respond to this ticket confirming that you'd like for us to remove the app from your account and we'll get it sorted for you.

 

Please  let us know here once you've sent your response,

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Newbie
Posts: 4
Registered: ‎16-12-2019

Re: Cancelling BT Sport app after price rise

I've added a response to the ticket.

Many thanks.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Cancelling BT Sport app after price rise

That's great, thanks for that @Dcpr1.

 

I've removed it from the account with immediate effect.

 

Please don't hesitate to get back in touch should you need any further assistance.

 

(I've also sent the same response on your other post, however, for a faster response in future we'd advise just posting the once)

 

 

 

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Newbie
Posts: 1
Registered: ‎20-12-2019

Re: Cancelling BT Sport app after price rise

Hi,

 

Please could you raise a ticket to remove the BT Sport app from my account.

 

Thanks,

Chris

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Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: Cancelling BT Sport app after price rise

Hi @chrismcquillan,

 

Thank you for getting in touch. I've opened a ticket on your account now. Please reply to the ticket here to confirm that you'd like us to remove the BT Sport app from your account. If you add another comment to this post when you've done that, I'll pick this back up and arrange this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎16-11-2019

Re: Cancelling BT Sport app after price rise

Hi - I've just realised that this never cancelled. I've just tried to pick up the previous ticket, but it's expired.

Can you please reissue one so that I can cancel BT Sport app? Thanks

Nick

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Hooked
Posts: 8
Registered: ‎03-12-2019

Re: Cancelling BT Sport app after price rise

Well that's simply not good enough, I hope I will get a refund at least for the month I've paid when I wanted it cancelled. What do you want me to do?
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Plusnet Help Team
Plusnet Help Team
Posts: 15,100
Thanks: 431
Fixes: 123
Registered: ‎27-04-2007

Re: Cancelling BT Sport app after price rise

Hi @NickMason I've just opened a new ticket for you: https://www.plus.net/wizard/?p=view_question&id=197698697 please drop a reply back here when you've responded to it

 

@vikkitheviking It looks like we've already dealt with this for you and confirmed the removal of BT Sport access on your account, it's been documented here: https://www.plus.net/wizard/?p=view_question&id=196769610

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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Hooked
Posts: 8
Registered: ‎03-12-2019

Re: Cancelling BT Sport app after price rise

So is it cancelled or not? Why am.i being told different things?
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Plusnet Help Team
Plusnet Help Team
Posts: 1,871
Thanks: 326
Fixes: 106
Registered: ‎26-03-2018

Re: Cancelling BT Sport app after price rise

Hi @vikkitheviking,

 

I can't see that anybody has told you that your BT Sport app wasn't cancelled, though I am sorry if this was the case. I can confirm that the BT Sport app was removed from your account when you requested this, as per the ticket here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team