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Cancelling BT Sport app after price rise

FIXED
outinthesticks
Grafter
Posts: 28
Thanks: 3
Registered: ‎15-01-2008

Re: How to cancel BT Sports app

Agree- tried to do this today via the website (not possible) via online chat (told to ring a number) and finally via customer services after a ten minute wait. Anyone would you think Plusnet is making it as hard as possible to cancel. Whereas signing up just takes a few clicks. Poor service Plusnet. 

M8
Newbie
Posts: 3
Registered: ‎16-08-2019

Re: How to cancel BT Sports app

That’s the problem 10 minutes getting through to customer services. Simple for me, i’ll change from Plusnet to another provider.

Moderator
Moderator
Posts: 19,712
Thanks: 3,451
Fixes: 337
Registered: ‎06-04-2007

Re: How to cancel BT Sports app

Moderator's note(s):

Threads merged to keep support in one place.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

thurhomish
Hooked
Posts: 9
Registered: ‎19-01-2019

Re: Cancelling BT Sport app after price rise

Hi Afam

Can you confirm my BT sport has been cancelled as requested? I havent had an email confirming. Thanks
asterix
Newbie
Posts: 3
Registered: ‎18-08-2019

Ticket to cancel BT Sport App Please

Hi, Would some staff member please provide me a ticket to cacel my BT Sport App please?  I don't watch it much at all to justify having it, especially not now it's doubling in cost.

Regards.

Moderator
Moderator
Posts: 19,712
Thanks: 3,451
Fixes: 337
Registered: ‎06-04-2007

Re: Ticket to cancel BT Sport App Please

Moderator's note(s):

Threads merged to keep support in one place.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Highlighted
thunderstorm654
Hooked
Posts: 7
Thanks: 1
Registered: ‎13-08-2019

Re: Ticket to cancel BT Sport App Please

Is anyone going to start actioning our requests to remove BT Sport? Or are Plusnet just waiting for everyone to run into their next billing period in hope we'll keep it?!

Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Ticket to cancel BT Sport App Please

Hi @asterix

 

Thanks for getting in touch regarding your BT Sport.

I have sent you a ticket on your account here  Please can you respond via the ticket, ensure you send us a quick message via the forum after to ensure we pick this up quickly for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
thunderstorm654
Hooked
Posts: 7
Thanks: 1
Registered: ‎13-08-2019

Re: Ticket to cancel BT Sport App Please

@Warwick any chance you could create a ticket to cancel BT sport for me too? I've asked a few times over the last week in this thread but no joy yet. Many thanks.

asterix
Newbie
Posts: 3
Registered: ‎18-08-2019

Re: Ticket to cancel BT Sport App Please

Thank you @Warwick, have added a comment on the ticket.
Plusnet Help Team
Plusnet Help Team
Posts: 926
Thanks: 232
Fixes: 54
Registered: ‎06-08-2018

Re: Ticket to cancel BT Sport App Please

@asterix,

 

That's been actioned for you. 

 

 

@thunderstorm654,

 

I've popped a ticket on your account, apologies that hasn't been done previously. Update it and let us know and we'll get it removed for you. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 926
Thanks: 232
Fixes: 54
Registered: ‎06-08-2018

Re: Cancelling BT Sports App

@thurhomish,

 

I've also removed yours too and updated the ticket. 

 

@outinthesticks,

 

I've created a ticket on your account. 

 

@Mandles, @Bob40

 

Yours has been cancelled and the ticket updated. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 926
Thanks: 232
Fixes: 54
Registered: ‎06-08-2018

Re: Cancelling BT Sports App

As a side note anyone wishing to cancel BT Sport please create a ticket HERE and either wait for the ticket to naturally get picked up, which may take a few days, or provide the ticket number in a response and we'll try and pick it up sooner for you. 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
thunderstorm654
Hooked
Posts: 7
Thanks: 1
Registered: ‎13-08-2019

Re: Ticket to cancel BT Sport App Please

Thanks - I have responded to the ticket 193305402, so you can go ahead and remove. Cheers!
Plusnet Help Team
Plusnet Help Team
Posts: 926
Thanks: 232
Fixes: 54
Registered: ‎06-08-2018

Re: Ticket to cancel BT Sport App Please

@thunderstorm654,


That's been actioned for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team