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Cancelling BT Sport app after price rise

FIXED
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benj1
Hooked
Posts: 7
Thanks: 1
Registered: ‎03-02-2017

Re: Cancelling BT Sports App

Hi there,

Could I cancel my BT Sports package please.

Thanks
Ben

Plusnet Help Team
Plusnet Help Team
Posts: 1,151
Thanks: 181
Fixes: 54
Registered: ‎09-10-2018

Re: Cancelling BT Sports App

Thanks for your post @benj1.

 

I've just sent you a ticket accessible here.

 

Please respond to the ticket confirming your request to remove the service, letting me know here when you've done so, and I'll remove it ASAP.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
willpappy
Newbie
Posts: 4
Registered: ‎16-03-2018

Re: Cancelling BT Sports App

Requesting that BT Sport be cancelled on our account. Not needed over the summer whilst no football is on!

Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: Cancelling BT Sports App

Hi @willpappy thanks for getting in touch. Are you able to confirm your request directly on your account here

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

benj1
Hooked
Posts: 7
Thanks: 1
Registered: ‎03-02-2017

Re: Cancelling BT Sports App

I have replied to the ticket raised for me thanks.

Ben

Plusnet Help Team
Plusnet Help Team
Posts: 14,293
Thanks: 4,458
Fixes: 726
Registered: ‎21-04-2017

Re: Cancelling BT Sports App

Thanks Ben.

I can see someone's beat us to the ticket last night. Cheesy

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Cancelling BT Sport app after price rise

Hi @Marko,

 

Thanks for getting in touch regarding your BT Sport App.

Currently I am not aware of a way to cast to the Firestick device with BT Sport through Plusnet so appreciate this.

I have written a ticket on your account, I would ask that you respond on the ticket here regarding removing the App. Once this is done please send a quick message on this Forum post and we can process this for you.

 

Regards,

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
Marko
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-07-2007

Re: Cancelling BT Sport app after price rise

Thanks Warwick for your help, I've tried many apps on the Fire TV but unfortunately nothing seems to work consistently well. I've responded to the ticket as you requested.

 

Many thanks

 

Mark

Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: Cancelling BT Sport app after price rise

Fix

Thank you for replying to the ticket @Marko,

I have removed the BT Sport app and refunded you any amounts overpaid, you can access the amount here. Feel free to get back in touch if we can be of further assistance.

 

Thanks again.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Marko
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-07-2007

Re: Cancelling BT Sport app after price rise

Thanks Lewis, much appreciated.

 

Mark

robertwnorman2
Hooked
Posts: 5
Thanks: 1
Registered: ‎24-10-2018

Re: Cancelling BT Sport app after price rise

Please can you cancel my btsport app as well! My account is actually robertwnorman3 due to difficulties setting up.
Plusnet Help Team
Plusnet Help Team
Posts: 438
Thanks: 62
Fixes: 36
Registered: ‎06-08-2018

Re: Cancelling BT Sport app after price rise

Hi @robertwnorman2

 

Thanks for getting in touch. I have added a support ticket to your account here can you respond to this confirming your request. Once you have responded can you let me know.

 

Kind Regards,

If this post resolved your issue please click the 'This fixed my problem' button
 Satss
 Plusnet Help Team

robertwnorman2
Hooked
Posts: 5
Thanks: 1
Registered: ‎24-10-2018

Re: Cancelling BT Sport app after price rise

Thanks, I've responded to the ticket.
Plusnet Help Team
Plusnet Help Team
Posts: 517
Thanks: 102
Fixes: 30
Registered: ‎24-04-2017

Re: Cancelling BT Sport app after price rise

Hi Robert, thanks for getting back to us. I've seen your ticket and actioned this for you. If there's anything else we can help you with moving forwards please don't hesitate to get back in touch. - Benj

 Ben Devine
 Plusnet Help Team
tgriley
Newbie
Posts: 2
Registered: ‎12-07-2019

Re: Cancelling BT Sports App

Hi,

Please could you cancel my BT Sport. 

Surprised there isn't an option to change this from the member portal as there is for your other products. 

Thanks.