Cancel my BT Sport App
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Cancel my BT Sport App
19-03-2020 2:23 PM
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Re: Cancel my BT Sport App
20-03-2020 2:17 PM
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Re: Cancel my BT Sport App
21-03-2020 3:51 PM
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Hi. Thanks for response. Question reference is 200214348
thanks
Re: Cancel my BT Sport App
22-03-2020 12:33 PM
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Re: Cancel my BT Sport App
on
16-05-2020
12:53 PM
- last edited on
16-05-2020
1:01 PM
by
Strat
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Hi. On 22/03/20 you contacted me to confirm you had removed the BT Sport app from my account.
But my latest bill dated 06/05/20 still includes the £10 monthly charge. for BT Sport
Please can you resolve this, and refund me the correct amount back to 22/03/20? Tired of spending time trying to sort this out.
Here is your original message-
Thank you for your email, you wanted to cancel your BT Sport due to the fact that most sport has been suspended for the time being.
I have cancelled this for you now which will take effect immediately. Please note however you will be charged for any days between the last billing date and today's cancellation of the service on your next billing date.
Finally, should you wish to re-add the service when sport is due to start again, please allow ample time for this to be set back up as it can take up to 72 hours in some instances.
Please do not hesitate to get back in touch online at Contact Us or by phone on 0800 432 0200 if we can be of further assistance.
Kind regards,
[CSA Removed]
[Email notification sent to:
Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.
Re: Cancel my BT Sport App
18-05-2020 11:04 AM
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Hi @Jpdmt
Sorry to hear that you have been charged again for this product, I have now manually removed this from your account and you should receive confirmation email about refund shortly.
Please accept apologies for this inconvenience.
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