cancel
Showing results for 
Search instead for 
Did you mean: 

Cancel BT Sport

Highlighted
Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2020

Cancel BT Sport

Could someone please help me to cancel my BT Sport App Subscription? 

No option to do it online, nobody available on live chat and struggling to get through to customer services on phone! 

 

Thank you

22 REPLIES 22
Highlighted
Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Cancel BT Sport

You're not the only one. It seems impossible to cancel this as there's "no one available to take you call".

 

It's funny how you can add this at your account online, but not remove it...

Highlighted
Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Cancel BT Sport

Try raising a ticket here?

 

https://www.plus.net/wizard/

Highlighted
Rising Star
Posts: 50
Thanks: 1
Fixes: 1
Registered: ‎05-03-2014

Re: Cancel BT Sport

I logged into my account on the Plusnet website and cancelled it in a few mins. It was actioned within 24 hours. If you had the BT sport app for free that will be cancelled at the same time.

Highlighted
Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Cancel BT Sport

Personally, I get no options do do that and am advised to call support.

Highlighted
Newbie
Posts: 2
Registered: ‎26-03-2020

Re: Cancel BT Sport

Hi,

 

I'm looking to do the exact same thing. Please let me know if you manage, appears to be impossible to get through on phone now.

 

Thanks,
Chris

Highlighted
Newbie
Posts: 4
Registered: ‎26-03-2020

Re: Cancel BT Sport

Have you managed to do this?  Thanks

Highlighted
Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Cancel BT Sport

If I suceed, I'll let you know the process.

Highlighted
Dabbler
Posts: 11
Thanks: 1
Registered: ‎26-03-2020

Re: Cancel BT Sport

Getting the same information.  States on their website can both add or remove but there is no remove option.  This is not good at all from PlusNet.

G

Highlighted
Rising Star
Posts: 50
Thanks: 1
Fixes: 1
Registered: ‎05-03-2014

Re: Cancel BT Sport

All I did was log into my account and chose the TV icon in the top row of Icons and it  listed the TV packs   you have to Untick  the ones you don't want and proceed..

Highlighted
Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Cancel BT Sport

These are the only options I get.

Highlighted
Dabbler
Posts: 11
Thanks: 1
Registered: ‎26-03-2020

Re: Cancel BT Sport

I cannot find anything similar for the BTSport App - this may work for the TV pack but not for the App only unfortunately.

There does not appear to be any way of removing it remotely or online - just an Add button.

 

Thanks for the reply though.

 

G

Highlighted
Rising Star
Posts: 142
Thanks: 20
Registered: ‎06-12-2014

Re: Cancel BT Sport

I finally got to through to someone via chat who said they couldnt help me. I was advised to call support and did that only to be disconnected with the message that "We are too busy to take your call". Guess I'll try again later...

 

It would be so much easier for all if there was an online option.

Highlighted
Newbie
Posts: 4
Thanks: 3
Registered: ‎28-03-2020

Re: Cancel BT Sport

me too

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 17,257
Thanks: 5,313
Fixes: 904
Registered: ‎21-04-2017

Re: Cancel BT Sport

Thanks for getting in touch everybody.

We’re looking at what we can do for our BT Sport customers and we’ll get back to you as soon as we can Here.

Let us know if there's anything else you'd need help with. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team